McDonald's
- A Global Phenomenon
McDonald's opened its doors in India
in October 1996. Ever since then,
our family restaurants in Mumbai,
Delhi, Pune, Ahmedabad, Vadodara,
Ludhiana, Jaipur, Noida Faridabad,
Doraha, Manesar and Gurgaon have proceeded
to demonstrate, much to the delight
of all our customers, what the McDonald's
experience is all about.
Our first restaurant
opened on 15th April 1955 in Des Plaines,
Illinois, U.S.A. Almost 50 years down
the line, we are the world's largest
food service system with more than
30,000 restaurants in 100 countries,
serving more than 46 million customers
every day. Click here for more
information on the history of McDonald’s.
Locally
Owned
McDonald’s in India is a 50-50 joint venture partnership between McDonald’s Corporation [USA] and two Indian businessmen. Amit Jatia’s company Hardcastle Restaurants Pvt. Ltd. owns and operates McDonald's restaurants in Western India. While Connaught Plaza Restaurants Pvt. Ltd headed by Vikram Bakshi owns and operates the Northern operations.
Amit Jatia and Vikram Bakshi are like-minded visionaries who share McDonald's complete commitment to Quality, Service, Cleanliness and Value (QSC&V). Having signed their joint-venture agreements with McDonald's in April 1995, they trained extensively, along with their Indian management team, in McDonald's restaurants in Indonesia and the U.S.A. before opening the first McDonald’s restaurant in India.
Respect
for local culture
McDonald's India has developed a special menu with vegetarian selections to suit Indian tastes and preferences. McDonald's does not offer any beef or pork items in India. Only the freshest chicken, fish and vegetable products find their way into our Indian restaurants.
In addition, we've re-formulated some of our products using spices favoured by Indians. Among these are McVeggie™ burger, McAloo Tikki™ burger, Veg. Pizza McPuff™ and Chicken McGrill™ burger. We've also created eggless sandwich sauces for our vegetarian customers. Even our soft serves and McShakes™ are egg-less, offering a larger variety to our vegetarian consumers.
International
Standards
McDonald's India's local suppliers provide us with the highest quality, freshest ingredients. Complete adherence to the Indian Government regulations on food, health and hygiene is ensured, while maintaining our own recognized international standards. Fast, friendly service - the hallmark of McDonald's restaurants the world over is the mantra we abide by.
Stringent cleaning standards ensure that all tables, chairs, highchairs and trays are sanitised several times each hour. Such meticulous attention to cleanliness extends beyond the lobby and kitchen to even the pavement and immediate areas outside the restaurant.
Our
Philosophy
"We take the burger business
more seriously than anyone else."
When McDonald's founder, Ray Kroc
made that memorable statement, he
was letting the world in on the philosophy
and secret behind McDonald's phenomenal
success.
Our vision to
be India’s "best"
quick service restaurant experience
is supported by a set of principles
and core values [McDonald’s
Way]
The principles
that guide us …
- Quality, Service,
Cleanliness & Value - It is
an unflinching McDonald's ideology
that our customers must always get
quality products, served quickly
and with a smile, in a clean and
pleasant environment; and all at
a fair price
- We are committed
to exceeding our customers' expectations
in every restaurant every time.
- We have a passion
and a responsibility for enhancing
and protecting the McDonald's brand.
- We believe
in a collaborative management approach,
employing a mutually respectful
business philosophy,
- We will seize
every opportunity to innovate and
lead the industry on behalf of our
customers.
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