Locations

Surat (Gujarat)

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

Fresher

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
3. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Reports all safety concerns to Shift Manager/Restaurant Manager
3. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

Locations

South & West India

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

0 - 2 years, preferably from Ecommerce / QSR / Retail sector

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Manager’s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Use basic human relations, communications and follow up skills and treating crew as internal customers
3. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
4. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
5. Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Records and acts upon all hazards identified during shift
3. Reports all safety concerns to Shift Manager
4. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Uses SOCs to verify crew performance & give feedback to the person and the management team
6. Is able to perform all crew stations, including maintenance
7. Follows up on the maintenance person or contract cleaner during the shift
8. Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
9. Responds to customer flow and makes necessary adjustments

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction. Business Results
6. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
7. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
8. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
9. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
10. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.
11. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
12. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
13. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

To expedite HRPL’s profitable development plan of the assigned market.

Qualification

Any Graduate, MBA – Marketing (Preferred)

Typical Work Experience

4+ Years Minimum 4-5 Years of real estate sales experience

Reports into

Assistant General Manager – Real Estate

Key Responsibility Areas

1. Promotes the development of the ‘brokers’/intermediator’ network and outside consultants.
2. Negotiation with brokers, landlords, etc.
3. Understand how McDonald's operate with standardized system in a profitable way.
4. Identify landlords, negotiate the best real estate terms for HRPL.
5. Engage, leverage and manage pre approved brokers, consultants to deliver opening plan.
6. Coordinate with other inter departments on specific terms and conditions as stated in the lease agreements.
7. Present cost estimation for the site vis-à-vis the sales projection for the store.
8. Maintain quality control standards (cost, time, location, market needs and deal quality) for real estate transactions.
9. Manage the rental cost of the portfolio to ensure that it is in line with market level under which restaurants can be operated profitably.
10. Build brokerage network and maintain good relationships with landlords, developers and all government authorities in relation to development.
11. Leverage the value of McDonald’s brand to achieve more competitive price and effective working relationship.
12. Escalate all on site problems quickly and efficiently if required to RE Negotiation Lead.
13. Adherence to legal documentation and due diligence in regards to compliance and corporate policies.
14. Complete site selection and site development process.

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction.

Business Results

1. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
2. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
3. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
4. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
5. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.

People

1. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
2. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
3. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

Leads people project and execution in the region. Ensures execution and implementation of people plan in the region, by partnering with the regional business operations team.

Qualification

Post Graduate degree in Human Resources

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Assistant General Manager – People Resources

Key Responsibility Areas

Sourcing & Recruitment:

1. Resp. for new store hiring, management trainees (Campus recruits)
2. Support in the hiring of associate - maintenance roles and delivery riders
3. Identification of sources of recruitment for above mentioned roles incl. NGOs / Training Institutes/ Government bodies, etc.
4. Partner with Operations on manpower planning (as it depends on location, services offered, etc.)

Campus Hiring & Induction:

1. Evaluate and partner with graduate campuses for hiring processes (right from employer branding at campus to the offer letter)
2. Pre Joining engagement Program city wise incl. measures like guest lectures on campuses, campus connects, etc.
3. Organization Onboarding, Orientation and Induction

Analysis & Action Planning :

1. Campus Joiners : Monitor Performance, attendance & development milestones etc. during the first 9 months of joining ( till the point they become a restaurant assistant Manager) and report plus drive results/ action planning through Operations Consultants
2. Lead employee opinion surveys for respective regions (for crew and management), review and action plan basis the results
3. Responsible for qualitative analysis/ monthly report (management stability, attrition, restaurant staffing, etc.)
4. Partner with Ops Consultant/ Managers on Quarterly Business Review from people priorities perspective (this includes diagnosis/action planning/ delivering on the set people plans)
5. Review staffing situation (Hiring Diagnostic) given trade area changes, competition build up in nearby, store expansion

People Development :

1. Lead the Performance Management system (performance and talent calibration) from Trainee manager level up-to Restaurant manager level
2. Ensure Ops Consultants/ Restaurant Managers are trained on this system for performance dialogues and for managing the talent calibration sessions
3. Ensure the Ops Consultants implement and document the performance management plans for their region
4. Facilitate the succession planning for Restaurant Trainee Managers and above roles

People Engagement Plans :

1. Drive the engagement calendar on a quarterly calendar (e.g. recognition events, competitions, etc.)
2. Ensure execution of quarterly communication forums incl. delivery of the people communication agenda

Employee Relations & Compliances:

1. Have understanding of labor law related statutory requirement of the state, review of the compliance reports sent by Ops consultants, display of  required law Abstracts at the stores, execution of the sexual harassment policy, Liaise with local Labor consultants on matters related to labor inspections , response to notices, license procurement & renewals, etc., facilitate ESIC utilization by employees under ESIC coverage and all related queries
2. Responsible for Annual review of outsourced vendors specifically Housekeeping, Security and Delivery teams
3. Understand and be able to train restaurant managers on Disciplinary Actions, involuntary exits cases, etc.
4. Grievance Handling in cases of biased treatment by managers (termination, performance related ,etc.)
5. Conduct random Exit Interviews from crew and regular exit interviews for all management employees Specific
6. HR projects : Conceptualize, evaluate and implement new initiatives (usually national impact level projects: like innovative recognition program, new employer branding programs at campus, etc.), CSR related project

Locations

South & West India

Primary responsibility

Primary responsibility To manage the sourcing strategy for the category, assured supply of the allotted products at competitive prices, quality support and supplier management.

Qualification

MBA in Operations & SC from a leading institute

Typical Work Experience

8 - 12 years in Supply Chain, preferably from FMCG / QSR / Retail sector

Reports into

Head - Supply Chain & Quality Assurance

Key Responsibility Areas

1. Holds accountability for the performance of the entire distribution network as per the defined metrics of assured supply, quality and cost. Is responsible for setting up appropriate review mechanisms (Quarterly reviews, Annual reviews, Supplier Performance Index etc) with the distribution partner. KPIs for the role being OTIF, Forecast Accuracy, inventory days etc.
2. Lead the negotiation process with distribution partner to effectively manage annual distribution budgets
3. Leads change and innovation that leads to predictable & competitive costs to the system by working with the distribution partner on areas like network optimization, pricing protocols, technological innovations, productivity etc.
4. Holds accountability for the quality performance of the distribution system measured by the McDonalds Distribution Quality Management Program audits and ensures 100% compliance to the McDonalds system quality expectations
5. Leads the field distribution team in meeting the service expectations of the restaurants in the market
6. Liaises with the market managers and identifies market level opportunities on costs and service levels.
7. Guides the field support team to analyze restaurant P&Ls and identify opportunities to optimize costs and drive efficiencies and to implement the distribution systems and policies
8. Tracks changes in government policies across regions to identify opportunities arising out of taxation
9. Manage the allotted category of food products from a strategic and operational perspective.
10. Formulate and execute long term category strategies in order to deliver on the long term goals of assured supply and predictable and competitive pricing
11. Understand the product portfolio in details, understand the suppliers value chain and identify risks and opportunities on both capacities as well as costs
12. Tracks industry and global raw material trends to take optimal decisions on commodity positons
13. Support the QA team and guide suppliers to implement the McDonalds quality systems to ensure consistent and best in class products
14. Manage & nurture supplier relationships as the foundational element of the McDonalds Supply Chain

Locations

Mumbai

Primary responsibility

Responsible for accounting of transactions to ensure accuracy in P&L statements of stores and New Business Channels.

Qualification

Graduate (Commerce) / Post Graduate

Typical Work Experience

4 - 7 Years

Reports into

Manager – Finance & Accounts

Key Responsibility Areas

1. Reviewing & publishing MIS and other financial reports to management
2. Interpret & analyze key financial indicators to support business objectives
3. Periodically review performance to identify opportunities in the improving Store P&L
4. Maintaining ERP masters
5. Analysing & resolving bugs/issues of ERP masters
6. Identify enhancements in current ERP system and implement the same which should ease out operations back office work
7. Review and analyze the consolidated restaurant accounts
8. Partner with different teams to identify and govern initiatives for achieving financial goals & efficiencies at restaurant level
9. Ensure proper accounting for any new business initiatives taken by company
10. Partner proactively with operations, gain feedback and identify areas of improvement
11. Handling statutory & internal auditors

Locations

Mumbai

Primary responsibility

Responsible to maintain the effectiveness of HR-related workflow processes and the integrity of data in our HR System and be able to conceptualize and publish various HR analytics and dashboards.

Qualification

MBA in Human Resources (Preferred)

Typical Work Experience

5 - 9 years overall experience with good understanding of all HR verticals

Reports into

Senior Manager – People Resources

Key Responsibility Areas

1. Partner with suppliers and vendors to ensure zero downtime of all systems.
2. Ensure all HR systems related queries are resolved within a defined SLA.
3. Identify the system updates and new systems requirements to maintain smooth functioning of all HR activities at HRPL.
4. Responsible for the implementation effort and project management for all the HR Tools & modules in HRMS – time & attendance management, leave management, performance management, learning management, etc.
5. Play a key role in the preventative efforts and resolution of operational issues within HRIS.
6. Evaluate & implement new technologies & platforms to enable HR communications & People Management.
7. Manage relationships with 3rd party providers and ensure continuous adherence to service level agreements.
8. Responsible for creation of BRD (business requirement documents), testing and UATs for the all the HR Tools.
9. Review and resolve all error and warning reports for all data feeds to and from the HRIS system.
10. Ensure HRIS procedures are documented and compliant with company policies, regulations and best practices.
11. Create process manuals and flowcharts in collaboration with the implementation partner.
12. Create various Labour Analytics and publish trends
13. Publish all HR related reports like people metrics, Labour Metrics, Training data etc.

Locations

Mumbai

Primary responsibility

This role continually surveys the market for emerging trends and its impact on the business. It analyzes consumer feedback /market insights from this research to inform and as necessary influence the leadership for decision making on growth plans.

Qualification

Mandatory : Food Technologist

Typical Work Experience

4 - 6 Years

Reports into

Head Strategic Planning & Insights

Key Responsibility Areas

1. Lead the market research and analysis team and play the role of driving the ‘Think tank’ for the organization
2. Provide critical inputs pertaining to external market environment for effective strategic, 31Q and Real estate planning
3. Identify, suggest and prioritize areas of research that can support strategy team and business functions
4. Lead highly complex, time-sensitive market research projects.
5. Partner and communicate with Functions to understand their research needs and drive research projects to create value for business
7. Proactively publish and provide inputs to leadership and key stakeholders that can enable the organization benchmark itself for achieving business objectives. This includes areas such as:
8. 1. Industry trends, Market trends and competitive analysis
   2. Consumer insights and means to improve customer experience
   3. Price Perceptions
   4. Regional performance trends & Employee productivity benchmarks
9. Provide market trends and assess impact to enable identification of emerging opportunities
10. Proactively highlight emerging risks to the Audit and Risk Management team
11. Select research agencies as per defined metrics and budgets as well as establish governance metrics for effective functioning
12. Establish the processes that ensure unbiased and accurate actionable insights through relevant methodologies like (Focus groups/ call centers/ opinion surveys / website metrics/ 3rd

Locations

Mumbai

Primary responsibility

This role defines the quality policy of MCD in alignment with company strategy. It will ensure that highest quality and safe products are provided to MCD customer. It will also stay abreast of latest developments in food technology and lead training & education programs for suppliers and restaurants on quality standards / product norms.

Qualification

Mandatory : Food Technologist

Typical Work Experience

12 - 15 Years

Reports into

Head - Supply Chain & Quality Assurance

Key Responsibility Areas

1. Lead the national Quality Assurance function towards consistently providing safe & quality products to the consumers and giving a competitive edge to the organization
2. Develop & Review quality standards, policies & procedures at restaurants & supplier locations to ensure safe, consistent and best in class quality of products & services
3. Ensure McDonald’s approved suppliers are consistently conforming to McDonald’s and local regulatory specifications for physical, chemical and microbiological attributes
4. Oversee new food category vendor evaluation processes from quality standpoint
5. Oversee product complaint management processes
6. Collaborate with Global QA at MCD organization to leverage the best practices
7. Collaborate with corporate communications to build brand trust and communicate value to customers
8. Provide guidance, information and drive trainings on technical advancement to internal stakeholders
9. Drive trainings for suppliers on McDonalds Quality Standards and product norms
10. Analyze latest developments in food technology and works with Supply Chain to drive initiatives for suppliers & restaurants to improve product quality
11. Drive Nutrition & Health Benefit Projects as well as value improvement based supply chain projects for food categories with suppliers
12. Develop a strong professional relationship with the Industry associations to keep updated on the development related to food
13. Drive mechanisms to seek feedback from operations Managers, identify and implement areas for improvement from quality and safety standpoint
15. Perform the role of a people manager for the department :
    1. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
    2. Oversee team development and drive motivation levels of the team
    3. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

Ensuring high impact visual appeal for the brand in the way the product, posters, visuals and the overall brand visual experience is seen by the customer. Responsible for deployment of marketing campaigns and flawless deployment of Point Of Purchase across HRPL stores.

Qualification

Diploma in Packaging ( Indian Institute of Packaging ) / printing would be preferable

Typical Work Experience

3 - 5 Years

Reports into

Director – Marketing & Communications

Key Responsibility Areas

1. Understand the business plans in terms of opening of new stores, renovations of existing stores and introduction of new product ranges
2. To develop a budget for the Visual Merchandising function and track performance against it
3. Co-create the Visual Merchandising blueprint and ensure implementation for the brand with the Brand Manager collaboratively
4. Develop the Visual Merchandising identity for various product lines and store types in consultation with Marketing Director
5. Have a systematic process to create attractive Visual Merchandising in different types of stores that can provide a world class experience
6. Responsible for the look and feel of the stores across West & South Markets
7. Setting the Visual Merchandising strategy with Brand Managers and educating internal stakeholders & also ensuring consistency throughout the store portfolio
8. Ensure all facades are changed as per plan and timely receipt of material at the stores
9. Manage Vendor relationship and negotiations for Production (POP solutions) and Visual Merchandising
10. Suggest production solutions (procurement to delivery) and manage necessary networks by empanelling suppliers to manage production requirements across geographies.
11. Conduct vendor audits ensuring vendor compliance as per McDonald’s global policy and social accountability standards.
12. Function as the SPOC for store specific POP requirements. ( in consultation with Regional Managers)
13. Responsible for control checks by monitoring quality standards and implementing merchandising audits across stores.
14. Responsible for monthly financial reconciliation with suppliers.
15. Manage production SOPs.

Locations

Mumbai

Primary responsibility

Responsible for providing support and assistance to the AGM – Accounting & Taxation in regards to direct taxation, Ramco (ERP) system and Payable management

Qualification

Chartered Accountant

Typical Work Experience

0 - 2 Years

Reports into

Assistant General Manager – Accounting & Taxation

Key Responsibility Areas

1. Assist in maintaining the Ramco (ERP) Master creation and troubleshooting.
2. Assist in enhancements of the Ramco (ERP) system
3. Assist in managing Tax audit & ensure timely closure of assessments / audit / inspection notices/ appeals
4. Work on Fixed Asset Projects assigned
5. Payable Management – GNA Accounting, handling payables and invoices

Locations

Mumbai

Primary responsibility

Lead and ensure the successful delivery of projects and IT solutions that satisfy consumer needs. Evaluate and pilot innovative solutions which can address anticipated customer needs along with business stakeholders. Applies defined Project Management practices to ensure projects are delivered on time, on budget, in scope, and are relevant to the business objectives.

Qualification

Post Graduation / MBA / MCA

Typical Work Experience

8 - 12 Years

Reports into

Head IT

Key Responsibility Areas

1. Prepare, manage and drive project plans/charters
2. Work closely with partners, functional and business excellence teams in planning and improving around requirement capture, development, testing and associated support services
3. Present necessary business case for investments and budget inputs to the IT Head
4. Evaluate and prioritize functionalities/development requests basis business need, scope of work, cost, and skill requirements
5. Responsible for delivering best in class consumer experience across channels (websites, mobile app, mobile site, digital menu boards, in-store gaming, self ordering kiosks)
6. Drive online delivery and restaurant process improvement, integration with ecosystem partners (food aggregators, delivery, payment providers)
7. Drive omnichannel CRM & Loyalty program, develop consumer experience and analytics platforms
8. Incorporate best practices in the field of technology and alignment with global standards and policies
9. Adopt standards and protocols for data exchange, communications, software and interconnection of information systems. Evaluation of external partners for all new digital technologies and strategic vendors for other IT products and services
10. Establish governance mechanisms for close functioning and alignment of IT team with business operations, Marketing and RSG
11. Make certain that solution design and delivery meet business requirements and expectations regarding cost, schedule and scope
12. Set priorities & lead the team towards meeting current and roadmap needs of the company
13. Review and govern policies and procedures to ensure the protection, integrity, security and privacy of information
14. Guide IT managers in ensuring adherence to procurement and planning requirements, compliance with budget procedures
15. Govern implementation of all strategic projects and drive mechanisms to ensure successful implementation. Share project status updates with all key stakeholders and highlight any critical delays / impact
16. Enable IT team towards becoming business partners/ change agents for operations and other functions.
17. Monitor feedback on the service standards and feedback from consumers across channels, internal customers and devise action plans to enhance the quality of service / to correct the shortcomings, continually improve operations and streamline work processes.
18. Establish IT risk assessment frameworks and drive initiatives to achieve operational excellence
19. Set clear and objective goals / key responsibilities for the team
20. Drive performance of team members and provide feedback on an ongoing basis
21. Facilitate identification and delivery of key learning & development goals (functional and behavioral)
22. Cultivate a culture of excellence and process improvement

Locations

Mumbai

Primary responsibility

Responsible for monitoring accounts payables & receivables, Fixed Assets, insurance and audit compliance. Overseeing the ERP Implementation and other new initiatives in Finance as well as review and monitoring of internal process controls.

Qualification

CA (Mandatory), MBA in Finance (Preferable)

Typical Work Experience

8 - 10 Years

Reports into

Assistant General Manager – Accounting & Taxation

Key Responsibility Areas

1. Represent organization’s financial compliance to Auditors, Regulatory Authorities along with any submissions and forecasts, including monthly / annual closing reports. Ensuring all statutory timelines are met with 100%
2. Oversee the payable management system.
3. Guide & Enable the Audit & receivables.
4. Build work relations of the team with audit committee and external auditors.
5. Extensively monitor and oversee the RAMCO system.
6. Partner with other function heads and provide them with RAMCO support including Master creation, GL Creations etc.
7. Monitor developments on the fixed assets & insurance processes.
8. Responsible for rolling out new initiatives.
9. Ensuring that internal control processes are adhered.
11. Perform the role of a people manager for the department :
1. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. Oversee team development and drive motivation levels of the team
3. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

Provide guidance for delivery of 24/7 service operations, SLA’s, security & policy compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.

Qualification

BE ( Computers ), Post Graduation / BCA/ MCA

Typical Work Experience

10 - 12 Years

Reports into

Head IT

Key Responsibility Areas

1. Prepare, manage and drive project plans/charters
2. Work closely with partners, functional and business excellence teams in planning , deployment and execution of support & project initiatives
3. Present necessary business case for investments and budget inputs to the IT Head
4. Evaluate and prioritize functionalities/development requests basis business need, scope of work, cost, and skill requirements
5. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations
6. Develop strategic relationship with Vendors to drive timely delivery on Projects and support assignments
7. Leverage New technologies to drive 24- 7 mobility and Increase Productivity
8. Define IT Standards and Best Practice Security Processes for IT Projects
9. Build strong BCP/DR, Near DR and Far DR Capabilities and drive redundancy
10. Responsible for IT governance through successful implementation, adoption and periodically updating IT Policies, SOP and Procedures
11. Ensure appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within relevant system(s).
12. Ensuring near 100% availability of IT infra managing stringent hygiene across endpoint devices, network infra, data, application, software eco system
13. Managing and maintaining IT infra asset inventory in ITSM application tool with benchmark accuracy & license compliance
14. Communicate effectively acting as a key liaison with customers, team members and colleagues
15. Periodic review with internal team and partners on monthly performance
16. Own the storage, backups and data centre setups for the organization.
17. Identify and recommend improvements for the Cloud, Storage & Network infrastructure
18. Draft, implement and measure our IT performance & support processes based on newly developed and existing policies and procedures.
19. Set clear and objective goals / key responsibilities for the team
20. Drive performance of team members and provide feedback on an ongoing basis
21. Demonstrates leadership and organization skill with the ability to transfer technical knowledge, counsel and mentor staff
22. Facilitate identification and delivery of key learning & development goals (functional and behavioral)
23. Cultivate a culture of excellence and process improvement with team member and outsourced partners