Locations

Mumbai

Primary responsibility

1. Responsible for implementation of enhancements to existing as well as new systems by working in collaboration with the Business and application development teams.

Qualification

Bachelor’s degree (Engineer/BCA, B. Sc. IT), MCA / MBA preferred

Typical Work Experience

3 - 5 Years in an Ecommerce setup

Reports into

Senior Manager – IT

Key Responsibility Areas

Build Product Features, Execution & Support:

1. Independently manage requirements- and design-related activities for complex projects that focus on a single system and have multiple stake-holder types.
2. Ability to Deliver PRDs through wireframes and mockups with prioritized features
3. Ability to act as a product owner to plan and execute daily engineering activities as part of Sprint execution
4. Understanding of the technical architecture of complex and highly scalable web and mobile applications
5. Manage technical appropriateness and/or feasibility of requirements and designs
6. Ownership of product features from concept till delivery with strong technical and testing understanding
7. Provide day to day production support of the E-commerce & CRM applications to all users and staying on top of the production support mailbox queue.
8. Demonstrated ability to lead and execute multiple cross-functional projects
9. Should be able to perform app testing and validation against requirements
10. Scoping out third party programs/integrations with other ecosystems & applications

Analytics

1. Knowledge and understanding of current analytics tools including Google Analytics, CleverTap, Appsflyer, Hotjar etc.
2. Analysing product metrics regularly and use the learning for product innovations and improvements.
3. Strong analytical and quantitative skills with ability to use data and metrics to back up recommendations and drive actions Project, Stakeholder & Vendor Management
4. Ability to wear project management hat to deliver projects on time within stipulated timeframe
5. Coordinate with internal stakeholders, external vendors to execute projects
6. Maintain a strong understanding of business processes, strategies, market dynamics and competitive landscape as well as IT capabilities and capacity, and filtering and prioritizing by customer demand and business impact.
7. Ability to interact and present information to multiple stakeholders in a weekly/monthly discussion

Locations

Mumbai

Primary responsibility

1. Responsible for managing all digital activities from ideation to execution. Responsible for planning and implementing activities across Digital Media. Expected to provide direction in leveraging digital media for demand generation and marketing automation programs.

Qualification

MBA - Marketing

Typical Work Experience

12 to 14 Years Minimum 4-5 Years of experience digital role

Reports into

Head of Marketing

Key Responsibility Areas

1. Lead the digital team towards efficient management of Digital Media (engagement and performance) & Digital Planning activities aligned to the overall marketing plan

2. Provide necessary inputs for and own the responsibility for the 31Q plan for Media & Digital Marketing Department

3. Focus on planning and driving an integrated marketing strategy by leveraging emerging technologies

4. Lead the production of all creative, corporate website and internal communication against agreed marketing programmes

5. Review implementation plans and ensure synergy in all digital campaigns managed by the team

6. Direct optimal utilization of budget for Above the Line (ATL) and Below The Line (BTL) activities

7. Ensure adequate focus on new digital opportunities for areas such as online, social media and new internet connected devices

8. Set Standards for Digital Creatives and Digital Solutions

9. Make certain that all digital launch and social media campaign is in alignment and communication with Operations team

10. Lead the agencies/partner relationships along with the team below - in the development, execution and on-going evaluation of all relevant aspects of the digital marketing programs

11. Analyze the effectiveness and impact of all the demand creation activities on sales pipeline, revenue and sales cycle length

12. Perform the role of a people manager for the department :

1. a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. b. Oversee team development and drive motivation levels of the team
3. c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational target

Locations

Mumbai

Primary responsibility

1. Responsible for driving the 'brand' and promotional strategies, enable achievement of business objectives of sales and market share. Responsible for managing strategic partnerships / agency relationships to drive brand recognition and achieve business metrics.

Qualification

MBA - Marketing

Typical Work Experience

4 to 7 years of experience

Reports into

GM - Marketing

Key Responsibility Areas

1. Provide necessary inputs for and own the responsibility for the quarterly plan for Brand Management Department

2. Create a Brand Management plan for effectively promoting new product lines or channels of growth in consultation with Head- Marketing & Digital

3. Lead the Brand Management team to build the McDonald’s brand in line with the Brand Promise for customers, local communities, and employees

4. Lead the brand / project teams and play the role of a 'brand champion' across the market segments

5. Define customer segmentation guidelines and promotion campaign strategy

6. Oversee branding and promotion initiatives and assess impact across products and channels

7. Lead the agencies/partners in the development, execution and on-going evaluation of all relevant aspects of the marketing strategy (e.g., promotion, research etc.) for the country

8. Understand key consumer insights and ensure integration of insights and trends in reviewing brand promotions and consumer engagement activities

9. Evaluate the results of branding initiatives, tactics and leverage brand audit results to adjust the marketing plan as needed to ensure that the annual marketing sales goal is met

10. Establish measures to drive incorporation of feedback from Regional Marketing teams on effectiveness of initiatives undertaken to promote brand acceptance and to meet customer expectation

11. Perform the role of a people manager for the department :

1. a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. b. Oversee team development and drive motivation levels of the team
3. c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

1. This position is responsible to implement defined QA systems and processes at restaurants and at suppliers , manage the customer complaint redressal process. Partner with operation to train on QA systems and processes.

Qualification

Food Technologist from premier institute e.g. Mysore CFTRI / UDCT / SNDT

Typical Work Experience

5 - 8 years well rounded QA experience in FMCG/QSR/Retail.

Reports into

Head of QA

Key Responsibility Areas

Food Safety & Product Quality

1. Monitor and liaison with product owners to resolve product quality or operational issues in the restaurant.

2. Assess and assures restaurants have in place systems and procedures to assure the safest food products to our systems.

3. Manage a product complaint process; follow up activities and verification of corrective action to ensure in store food safety.

4. Manage and Summarize suppliers audit reports with solutions to the problems and prioritizing the most important opportunities for QSSC (Quality, service, safety and cleanliness) improvements in the market.

5. Coordinate and organize Regular product cutting program for management to evaluate product performance to measure product and supplier performance to manage quality control.

6. Coordinate the product evaluation program and update CQAM and suppliers on their product scoring by A/P lab

Food Laws and Local Public Health Regulations

7. Monitor and update the CQAM & legal on the food laws changes and its impact on our business.

8. Develop a strong professional relationship and communication with the Industry associations to keep updated on the development related to food.

9. Follow up with suppliers on validation of their lab testing methods which correlate with testing methods and procedures of local regulatory labs to ensure total compliance.

Operations and Training –effectiveness

10. Coordinate with training and operations management to provide training on food safety systems and technical advice to prevent food safety problems at restaurants.

11. Provide support to training and equipment to develop quality and safety procedures,, maintenance and equipments in the market.

12. Work closely with Ops and Training management to establish quality and safety measurement systems so opportunities for improvement are identified and acted on.

13. Coordinate with training on new product introduction into the system on procedures, equipment Handling , follow up on operations issues and summarizing the performance of product

14. Leverage technical resources of key product suppliers to provide training and product information to restaurant and training management to ensure consistent quality, better yields and product safety.

New Product Development Support:

15. Support the development of the new products as per the menu calendar

16. Ensure adherence to food safety and regulatory standards on all developed new products

17. Support introduction of new suppliers as per the McDonalds Supplier guidelines

18. Monitor sensory performance of the new products after launch to ensure adherence to sensory standards

Locations

Mumbai

Primary responsibility

1. This position is responsible to implement defined QA systems and processes at restaurants and at suppliers , manage the customer complaint redressal process. Partner with operation to train on QA systems and processes.
2. Key customers include Suppliers, Menu Management, Restaurants, Marketing, Operations.

Qualification

Food Technologist from premier institute e.g. Mysore CFTRI / UDCT / SNDT

Typical Work Experience

8-10 years well rounded QA experience in FMCG/QSR/Retail.

Reports into

Head of QA

Key Responsibility Areas

Food Safety & Product Quality

1. Monitor and liaison with product owners to resolve product quality or operational issues in the restaurant.

2. Assess and assures restaurants have in place systems and procedures to assure the safest food products to our systems.

3. Manage a product complaint process; follow up activities and verification of corrective action to ensure in store food safety.

4. Manage and Summarize suppliers audit reports with solutions to the problems and prioritizing the most important opportunities for QSSC (Quality, service, safety and cleanliness) improvements in the market.

5. Coordinate and organize Regular product cutting program for management to evaluate product performance to measure product and supplier performance to manage quality control.

6. Coordinate the product evaluation program and update CQAM and suppliers on their product scoring by A/P lab

Food Laws and Local Public Health Regulations

7. Monitor and update the CQAM & legal on the food laws changes and its impact on our business.

8. Develop a strong professional relationship and communication with the Industry associations to keep updated on the development related to food.

9. Follow up with suppliers on validation of their lab testing methods which correlate with testing methods and procedures of local regulatory labs to ensure total compliance.

Operations and Training –effectiveness

10. Coordinate with training and operations management to provide training on food safety systems and technical advice to prevent food safety problems at restaurants.

11. Provide support to training and equipment to develop quality and safety procedures,, maintenance and equipments in the market.

12. Work closely with Ops and Training management to establish quality and safety measurement systems so opportunities for improvement are identified and acted on.

13. Coordinate with training on new product introduction into the system on procedures, equipment

Handling , follow up on operations issues and summarizing the performance of product

14. Leverage technical resources of key product suppliers to provide training and product information to restaurant and training management to ensure consistent quality, better yields and product safety.

New Product Development Support:

15. Support the development of the new products as per the menu calendar

16. Ensure adherence to food safety and regulatory standards on all developed new products

17. Support introduction of new suppliers as per the McDonalds Supplier guidelines

18. Monitor sensory performance of the new products after launch to ensure adherence to sensory standards

Locations

Mumbai

Primary responsibility

1. This position is responsible for managing the purchasing of the allotted portfolio from the McDonalds purchase of food, paper and operating supplies. Primary responsibility is supplier management with the objective of ensuring consistent achievement of the key deliverables of assured supply of the allotted categories of products at world class quality and competitive prices to McDonalds restaurants in India . This position supports the department's strategies on operational excellence through development of a self sufficient supplier system and enduring profitability. Key customers include Suppliers, Restaurants, Marketing, & Operations.
2. The allotted portfolio could consist of certain categories of regular products which form part of the regular menu or it could consist of managing the new product portfolio and providing supply chain support to new product launches as per the menu calendar.

Qualification

MBA Operations/SCM from reputed institutes like XLRI, JBIMS, SPJIMR, NITIE, MDI Gurgaon, IMT Ghaziabad

Typical Work Experience

5-8 years in Supply Chain in reputed companies in FMCG/Retail

Reports into

Head of Supply Chain

Key Responsibility Areas

1. Aligns with the organisation 3 year business plan / menu roadmap to design the short and long term strategy for the product portfolio managed and provides inputs on the same to the senior management for critical decision making

2. Aligns initiatives and supplier negotiations with the organisation 3 year plan and drives identification & implementation of initiatives to support achievement of the profitability objectives laid out in the plan.

Managing Assured Supply & Quality

3. Assures continuous evaluation of supplier systems & supplier base to ensure uninterrupted supply of food, packaging and operating supplies to all Mcdonalds restaurants.

4. Understands the product portfolio in detail, assesses each element of the supplier value chain for potential risks and ensures capacity & contingency plans are put in place, tested, and understood by all stake holders.

5. Tracks industry and global raw material trends, analyses data and identifies possible supply - quality risks and opportunities to improve quality and maps out action plans to prepare for the same.

6. Supports the QA team to coach and guide suppliers to identify and implement quality systems and processes at their facilities to ensure consistent quality of best in class products & services to McDonalds restaurants

7. Works closely with market distribution managers, marketing & operations teams to understand and analyse consumption trends for product portfolio managed, supplier service levels and take proactive action to ensure product quality & service levels are not compromised at any point.

Supplier Development

8. Communicates and coaches suppliers on the understanding of McDonalds Shared expectations and reinforces the same in all interactions with the suppliers.

9. Sets objective measurement systems for supplier performance monitoring, ensures consistent feedback through planned annual Business Reviews, communication and agreement on Supplier Performance Index ratings and guides supplier management to proactively implement corrective actions for improvement.

10. Continually reviews supplier base and developments in the food industry and sets proactive plans in place to improve/enhance the supplier base to support Mcdonalds growth in the country.

11. Manages supplier relationships in line with the McDonalds value systems and Code of Ethics and ensures fairplay in all dealings with supplier partners.

Managing Costs

12. Monitors and Tracks price movements of key commodities, analyses financial impacts to McDonalds business and plans risk management activities with suppliers to mitigate/take advantage of the same.

13. Networks with McDonalds International product managers, industry contacts to understand local and global trends on commodities, best purchasing practices and identifies opportunities to implement the same in the Indian scenario.

14. Understands product portfolio and supplier systems in depth and works closely with supplier to identify and implement initiatives in all elements of the supply system to drive costs down.

15. Benchmarks with international McDonalds purchasing, local industry to implement pricing protocols with key suppliers, that ensure that the interest of both Mcdonalds and the suppliers are taken care of.

Locations

Surat (Gujarat)

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

Fresher

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
3. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Reports all safety concerns to Shift Manager/Restaurant Manager
3. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

Locations

South & West India

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

0 - 2 years, preferably from Ecommerce / QSR / Retail sector

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Manager’s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Use basic human relations, communications and follow up skills and treating crew as internal customers
3. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
4. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
5. Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Records and acts upon all hazards identified during shift
3. Reports all safety concerns to Shift Manager
4. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Uses SOCs to verify crew performance & give feedback to the person and the management team
6. Is able to perform all crew stations, including maintenance
7. Follows up on the maintenance person or contract cleaner during the shift
8. Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
9. Responds to customer flow and makes necessary adjustments

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction. Business Results
6. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
7. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
8. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
9. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
10. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.
11. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
12. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
13. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

To expedite HRPL’s profitable development plan of the assigned market.

Qualification

Any Graduate, MBA – Marketing (Preferred)

Typical Work Experience

4+ Years Minimum 4-5 Years of real estate sales experience

Reports into

Assistant General Manager – Real Estate

Key Responsibility Areas

1. Promotes the development of the ‘brokers’/intermediator’ network and outside consultants.
2. Negotiation with brokers, landlords, etc.
3. Understand how McDonald's operate with standardized system in a profitable way.
4. Identify landlords, negotiate the best real estate terms for HRPL.
5. Engage, leverage and manage pre approved brokers, consultants to deliver opening plan.
6. Coordinate with other inter departments on specific terms and conditions as stated in the lease agreements.
7. Present cost estimation for the site vis-à-vis the sales projection for the store.
8. Maintain quality control standards (cost, time, location, market needs and deal quality) for real estate transactions.
9. Manage the rental cost of the portfolio to ensure that it is in line with market level under which restaurants can be operated profitably.
10. Build brokerage network and maintain good relationships with landlords, developers and all government authorities in relation to development.
11. Leverage the value of McDonald’s brand to achieve more competitive price and effective working relationship.
12. Escalate all on site problems quickly and efficiently if required to RE Negotiation Lead.
13. Adherence to legal documentation and due diligence in regards to compliance and corporate policies.
14. Complete site selection and site development process.

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction.

Business Results

1. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
2. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
3. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
4. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
5. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.

People

1. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
2. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
3. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

Leads people project and execution in the region. Ensures execution and implementation of people plan in the region, by partnering with the regional business operations team.

Qualification

Post Graduate degree in Human Resources

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Assistant General Manager – People Resources

Key Responsibility Areas

Sourcing & Recruitment:

1. Resp. for new store hiring, management trainees (Campus recruits)
2. Support in the hiring of associate - maintenance roles and delivery riders
3. Identification of sources of recruitment for above mentioned roles incl. NGOs / Training Institutes/ Government bodies, etc.
4. Partner with Operations on manpower planning (as it depends on location, services offered, etc.)

Campus Hiring & Induction:

1. Evaluate and partner with graduate campuses for hiring processes (right from employer branding at campus to the offer letter)
2. Pre Joining engagement Program city wise incl. measures like guest lectures on campuses, campus connects, etc.
3. Organization Onboarding, Orientation and Induction

Analysis & Action Planning :

1. Campus Joiners : Monitor Performance, attendance & development milestones etc. during the first 9 months of joining ( till the point they become a restaurant assistant Manager) and report plus drive results/ action planning through Operations Consultants
2. Lead employee opinion surveys for respective regions (for crew and management), review and action plan basis the results
3. Responsible for qualitative analysis/ monthly report (management stability, attrition, restaurant staffing, etc.)
4. Partner with Ops Consultant/ Managers on Quarterly Business Review from people priorities perspective (this includes diagnosis/action planning/ delivering on the set people plans)
5. Review staffing situation (Hiring Diagnostic) given trade area changes, competition build up in nearby, store expansion

People Development :

1. Lead the Performance Management system (performance and talent calibration) from Trainee manager level up-to Restaurant manager level
2. Ensure Ops Consultants/ Restaurant Managers are trained on this system for performance dialogues and for managing the talent calibration sessions
3. Ensure the Ops Consultants implement and document the performance management plans for their region
4. Facilitate the succession planning for Restaurant Trainee Managers and above roles

People Engagement Plans :

1. Drive the engagement calendar on a quarterly calendar (e.g. recognition events, competitions, etc.)
2. Ensure execution of quarterly communication forums incl. delivery of the people communication agenda

Employee Relations & Compliances:

1. Have understanding of labor law related statutory requirement of the state, review of the compliance reports sent by Ops consultants, display of  required law Abstracts at the stores, execution of the sexual harassment policy, Liaise with local Labor consultants on matters related to labor inspections , response to notices, license procurement & renewals, etc., facilitate ESIC utilization by employees under ESIC coverage and all related queries
2. Responsible for Annual review of outsourced vendors specifically Housekeeping, Security and Delivery teams
3. Understand and be able to train restaurant managers on Disciplinary Actions, involuntary exits cases, etc.
4. Grievance Handling in cases of biased treatment by managers (termination, performance related ,etc.)
5. Conduct random Exit Interviews from crew and regular exit interviews for all management employees Specific
6. HR projects : Conceptualize, evaluate and implement new initiatives (usually national impact level projects: like innovative recognition program, new employer branding programs at campus, etc.), CSR related project

Locations

South & West India

Primary responsibility

Primary responsibility To manage the sourcing strategy for the category, assured supply of the allotted products at competitive prices, quality support and supplier management.

Qualification

MBA in Operations & SC from a leading institute

Typical Work Experience

8 - 12 years in Supply Chain, preferably from FMCG / QSR / Retail sector

Reports into

Head - Supply Chain & Quality Assurance

Key Responsibility Areas

1. Holds accountability for the performance of the entire distribution network as per the defined metrics of assured supply, quality and cost. Is responsible for setting up appropriate review mechanisms (Quarterly reviews, Annual reviews, Supplier Performance Index etc) with the distribution partner. KPIs for the role being OTIF, Forecast Accuracy, inventory days etc.
2. Lead the negotiation process with distribution partner to effectively manage annual distribution budgets
3. Leads change and innovation that leads to predictable & competitive costs to the system by working with the distribution partner on areas like network optimization, pricing protocols, technological innovations, productivity etc.
4. Holds accountability for the quality performance of the distribution system measured by the McDonalds Distribution Quality Management Program audits and ensures 100% compliance to the McDonalds system quality expectations
5. Leads the field distribution team in meeting the service expectations of the restaurants in the market
6. Liaises with the market managers and identifies market level opportunities on costs and service levels.
7. Guides the field support team to analyze restaurant P&Ls and identify opportunities to optimize costs and drive efficiencies and to implement the distribution systems and policies
8. Tracks changes in government policies across regions to identify opportunities arising out of taxation
9. Manage the allotted category of food products from a strategic and operational perspective.
10. Formulate and execute long term category strategies in order to deliver on the long term goals of assured supply and predictable and competitive pricing
11. Understand the product portfolio in details, understand the suppliers value chain and identify risks and opportunities on both capacities as well as costs
12. Tracks industry and global raw material trends to take optimal decisions on commodity positons
13. Support the QA team and guide suppliers to implement the McDonalds quality systems to ensure consistent and best in class products
14. Manage & nurture supplier relationships as the foundational element of the McDonalds Supply Chain

Locations

Mumbai

Primary responsibility

Responsible for accounting of transactions to ensure accuracy in P&L statements of stores and New Business Channels.

Qualification

Graduate (Commerce) / Post Graduate

Typical Work Experience

4 - 7 Years

Reports into

Manager – Finance & Accounts

Key Responsibility Areas

1. Reviewing & publishing MIS and other financial reports to management
2. Interpret & analyze key financial indicators to support business objectives
3. Periodically review performance to identify opportunities in the improving Store P&L
4. Maintaining ERP masters
5. Analysing & resolving bugs/issues of ERP masters
6. Identify enhancements in current ERP system and implement the same which should ease out operations back office work
7. Review and analyze the consolidated restaurant accounts
8. Partner with different teams to identify and govern initiatives for achieving financial goals & efficiencies at restaurant level
9. Ensure proper accounting for any new business initiatives taken by company
10. Partner proactively with operations, gain feedback and identify areas of improvement
11. Handling statutory & internal auditors

Locations

Mumbai

Primary responsibility

Ensuring high impact visual appeal for the brand in the way the product, posters, visuals and the overall brand visual experience is seen by the customer. Responsible for deployment of marketing campaigns and flawless deployment of Point Of Purchase across HRPL stores.

Qualification

Diploma in Packaging ( Indian Institute of Packaging ) / printing would be preferable

Typical Work Experience

3 - 5 Years

Reports into

Director – Marketing & Communications

Key Responsibility Areas

1. Understand the business plans in terms of opening of new stores, renovations of existing stores and introduction of new product ranges
2. To develop a budget for the Visual Merchandising function and track performance against it
3. Co-create the Visual Merchandising blueprint and ensure implementation for the brand with the Brand Manager collaboratively
4. Develop the Visual Merchandising identity for various product lines and store types in consultation with Marketing Director
5. Have a systematic process to create attractive Visual Merchandising in different types of stores that can provide a world class experience
6. Responsible for the look and feel of the stores across West & South Markets
7. Setting the Visual Merchandising strategy with Brand Managers and educating internal stakeholders & also ensuring consistency throughout the store portfolio
8. Ensure all facades are changed as per plan and timely receipt of material at the stores
9. Manage Vendor relationship and negotiations for Production (POP solutions) and Visual Merchandising
10. Suggest production solutions (procurement to delivery) and manage necessary networks by empanelling suppliers to manage production requirements across geographies.
11. Conduct vendor audits ensuring vendor compliance as per McDonald’s global policy and social accountability standards.
12. Function as the SPOC for store specific POP requirements. ( in consultation with Regional Managers)
13. Responsible for control checks by monitoring quality standards and implementing merchandising audits across stores.
14. Responsible for monthly financial reconciliation with suppliers.
15. Manage production SOPs.

Locations

Mumbai

Primary responsibility

Responsible for monitoring accounts payables & receivables, Fixed Assets, insurance and audit compliance. Overseeing the ERP Implementation and other new initiatives in Finance as well as review and monitoring of internal process controls.

Qualification

CA (Mandatory), MBA in Finance (Preferable)

Typical Work Experience

8 - 10 Years

Reports into

Assistant General Manager – Accounting & Taxation

Key Responsibility Areas

1. Represent organization’s financial compliance to Auditors, Regulatory Authorities along with any submissions and forecasts, including monthly / annual closing reports. Ensuring all statutory timelines are met with 100%
2. Oversee the payable management system.
3. Guide & Enable the Audit & receivables.
4. Build work relations of the team with audit committee and external auditors.
5. Extensively monitor and oversee the RAMCO system.
6. Partner with other function heads and provide them with RAMCO support including Master creation, GL Creations etc.
7. Monitor developments on the fixed assets & insurance processes.
8. Responsible for rolling out new initiatives.
9. Ensuring that internal control processes are adhered.
11. Perform the role of a people manager for the department :
1. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. Oversee team development and drive motivation levels of the team
3. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets