Locations

Surat (Gujarat)

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

Fresher

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
3. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Reports all safety concerns to Shift Manager/Restaurant Manager
3. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

Locations

Mumbai

Primary responsibility

Responsible for implementation of all regional marketing activities with the objective of achieving the sales plan.

Qualification

Post Graduate in Marketing

Typical Work Experience

4 – 7 years

Reports into

DGM – Regional Marketing

Key Responsibility Areas

1. Responsible for implementing all BTL (below-the-line) elements in lines with the marketing plans.

2. Support in delivery of ATL (above-the-line) elements in conjunction with the Brand Marketing team.

3. Work with internal and external stakeholders for New store launch and trade area activation

4. Responsible for implementation of Playbook to drive sales, guest count targets & region profitability

5. Analyse key business metrics and highlight opportunity areas in regards to - sales/guest counts, consumer impact, P&L/ cash flow, promotions, competitive environment

6. Assist in developing marketing plans for the region in regards to – calendar of events, media plans, field programs etc.

7. Ensure implementation of Brand activation plans across the target area.

8. Devise innovation customer engagement plans, retail campaigns to implement at the target markets with an objective to improve GCs and increase sales.

9. Responsible for driving the birthday party numbers across the region.

10. Work with the External communications and Corporate Affairs team for leveraging the Brand – Ronald.

11. Responsible for development of regional creatives [TV, radio, outdoor, print and restaurant merchandising etc].

12. Drive sale of vouchers, E-codes and Bulk orders.

13. Develop promotional tie-ups and alliances in the trade area to nurture consumer connect and amplify regional sale numbers.

14. Ensure proper use of the McDonald's trademarks, logos, producer's licenses and make sure all advertising materials have legal and creative approval.

Locations

Mumbai

Primary responsibility

Responsible for developing the annual Financial Planning process across organization, release of the monthly MIS reports and develop analytics for accurate MIS and financial insights.

Qualification

Chartered Accountant

Typical Work Experience

4 – 7 years

Reports into

General Manager – Finance & Accounts

Key Responsibility Areas

Update of quarterly projections on a regular basis to project expected & annual quarter results.

Release of monthly MIS reports and other analytical reports. Provide financial analytics and insights support to leadership and thereby supporting the decisions that provide direction to the organization. Monitor performance measures that are critical to company's strategic direction

Develop Financial Models for projections, planning as well as customised Business Cases.Undertake ROI, NPV, marginal cost and other financial metric analysis to support financial decision making

Handle Development Finance - Financial evaluation and MIS related to new store openings and re-investments

Manage the Internal MIS system to generate timely and up to date MIS system

Partner with Strategic Planning function in preparation of trend, variance & RCA reports on financial results, costs (operating & capex), revenues, cost to income ratio, profitability ratio to give clarity on the financial health of the business to top management

Work closely with Head McOpco accounting and other business functions to proactively provide financial insights, assess financial deviations in ‘Planned Vs Actuals’ , analyze the reasons and suggest steps for course correction

Work towards identifying means for cost optimization and focus on continual improvement in financial health of the organization

Understand and mitigate key elements of the company's risk profile

Locations

Mumbai

Primary responsibility

Responsible for handling design services, including restaurant layouts, kitchen layouts and installation drawings, interior design, decor fit-out and signages.

Qualification

Bachelors or Diploma in Interior Design or Architecture

Typical Work Experience

3 – 6 years

Reports into

Senior Manager – Design

Key Responsibility Areas

Responsible for Kitchen layout and signage designs.

Coordinates in the site development process to ensure project runs smoothly to meet timelines and within budget.

Work with Project Manager for site measurement and verification of as built conditions of the site.

Ensure correct sizing of Kitchen equipment package.

Plan entire restaurant design, decor and ambience including optimizing seating capacity, presentations drawings and construction details and specification.

Assist Project Managers on installations of all agreed decor items and supervision if required at times.

Upkeep of Design resource and reference library of existing and new stores, layouts and information.

Liaise with Project Managers on periodic site inspections of finishes.

Locations

South & West India

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

0 - 2 years, preferably from Ecommerce / QSR / Retail sector

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Manager’s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Use basic human relations, communications and follow up skills and treating crew as internal customers
3. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
4. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
5. Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Records and acts upon all hazards identified during shift
3. Reports all safety concerns to Shift Manager
4. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Uses SOCs to verify crew performance & give feedback to the person and the management team
6. Is able to perform all crew stations, including maintenance
7. Follows up on the maintenance person or contract cleaner during the shift
8. Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
9. Responds to customer flow and makes necessary adjustments

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction. Business Results
6. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
7. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
8. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
9. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
10. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.
11. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
12. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
13. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

To expedite HRPL’s profitable development plan of the assigned market.

Qualification

Any Graduate, MBA – Marketing (Preferred)

Typical Work Experience

4+ Years Minimum 4-5 Years of real estate sales experience

Reports into

Assistant General Manager – Real Estate

Key Responsibility Areas

1. Promotes the development of the ‘brokers’/intermediator’ network and outside consultants.
2. Negotiation with brokers, landlords, etc.
3. Understand how McDonald's operate with standardized system in a profitable way.
4. Identify landlords, negotiate the best real estate terms for HRPL.
5. Engage, leverage and manage pre approved brokers, consultants to deliver opening plan.
6. Coordinate with other inter departments on specific terms and conditions as stated in the lease agreements.
7. Present cost estimation for the site vis-à-vis the sales projection for the store.
8. Maintain quality control standards (cost, time, location, market needs and deal quality) for real estate transactions.
9. Manage the rental cost of the portfolio to ensure that it is in line with market level under which restaurants can be operated profitably.
10. Build brokerage network and maintain good relationships with landlords, developers and all government authorities in relation to development.
11. Leverage the value of McDonald’s brand to achieve more competitive price and effective working relationship.
12. Escalate all on site problems quickly and efficiently if required to RE Negotiation Lead.
13. Adherence to legal documentation and due diligence in regards to compliance and corporate policies.
14. Complete site selection and site development process.

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction.

Business Results

1. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
2. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
3. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
4. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
5. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.

People

1. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
2. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
3. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

Leads people project and execution in the region. Ensures execution and implementation of people plan in the region, by partnering with the regional business operations team.

Qualification

Post Graduate degree in Human Resources

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Assistant General Manager – People Resources

Key Responsibility Areas

Sourcing & Recruitment:

1. Resp. for new store hiring, management trainees (Campus recruits)
2. Support in the hiring of associate - maintenance roles and delivery riders
3. Identification of sources of recruitment for above mentioned roles incl. NGOs / Training Institutes/ Government bodies, etc.
4. Partner with Operations on manpower planning (as it depends on location, services offered, etc.)

Campus Hiring & Induction:

1. Evaluate and partner with graduate campuses for hiring processes (right from employer branding at campus to the offer letter)
2. Pre Joining engagement Program city wise incl. measures like guest lectures on campuses, campus connects, etc.
3. Organization Onboarding, Orientation and Induction

Analysis & Action Planning :

1. Campus Joiners : Monitor Performance, attendance & development milestones etc. during the first 9 months of joining ( till the point they become a restaurant assistant Manager) and report plus drive results/ action planning through Operations Consultants
2. Lead employee opinion surveys for respective regions (for crew and management), review and action plan basis the results
3. Responsible for qualitative analysis/ monthly report (management stability, attrition, restaurant staffing, etc.)
4. Partner with Ops Consultant/ Managers on Quarterly Business Review from people priorities perspective (this includes diagnosis/action planning/ delivering on the set people plans)
5. Review staffing situation (Hiring Diagnostic) given trade area changes, competition build up in nearby, store expansion

People Development :

1. Lead the Performance Management system (performance and talent calibration) from Trainee manager level up-to Restaurant manager level
2. Ensure Ops Consultants/ Restaurant Managers are trained on this system for performance dialogues and for managing the talent calibration sessions
3. Ensure the Ops Consultants implement and document the performance management plans for their region
4. Facilitate the succession planning for Restaurant Trainee Managers and above roles

People Engagement Plans :

1. Drive the engagement calendar on a quarterly calendar (e.g. recognition events, competitions, etc.)
2. Ensure execution of quarterly communication forums incl. delivery of the people communication agenda

Employee Relations & Compliances:

1. Have understanding of labor law related statutory requirement of the state, review of the compliance reports sent by Ops consultants, display of  required law Abstracts at the stores, execution of the sexual harassment policy, Liaise with local Labor consultants on matters related to labor inspections , response to notices, license procurement & renewals, etc., facilitate ESIC utilization by employees under ESIC coverage and all related queries
2. Responsible for Annual review of outsourced vendors specifically Housekeeping, Security and Delivery teams
3. Understand and be able to train restaurant managers on Disciplinary Actions, involuntary exits cases, etc.
4. Grievance Handling in cases of biased treatment by managers (termination, performance related ,etc.)
5. Conduct random Exit Interviews from crew and regular exit interviews for all management employees Specific
6. HR projects : Conceptualize, evaluate and implement new initiatives (usually national impact level projects: like innovative recognition program, new employer branding programs at campus, etc.), CSR related project

Locations

South & West India

Primary responsibility

Primary responsibility To manage the sourcing strategy for the category, assured supply of the allotted products at competitive prices, quality support and supplier management.

Qualification

MBA in Operations & SC from a leading institute

Typical Work Experience

8 - 12 years in Supply Chain, preferably from FMCG / QSR / Retail sector

Reports into

Head - Supply Chain & Quality Assurance

Key Responsibility Areas

1. Holds accountability for the performance of the entire distribution network as per the defined metrics of assured supply, quality and cost. Is responsible for setting up appropriate review mechanisms (Quarterly reviews, Annual reviews, Supplier Performance Index etc) with the distribution partner. KPIs for the role being OTIF, Forecast Accuracy, inventory days etc.
2. Lead the negotiation process with distribution partner to effectively manage annual distribution budgets
3. Leads change and innovation that leads to predictable & competitive costs to the system by working with the distribution partner on areas like network optimization, pricing protocols, technological innovations, productivity etc.
4. Holds accountability for the quality performance of the distribution system measured by the McDonalds Distribution Quality Management Program audits and ensures 100% compliance to the McDonalds system quality expectations
5. Leads the field distribution team in meeting the service expectations of the restaurants in the market
6. Liaises with the market managers and identifies market level opportunities on costs and service levels.
7. Guides the field support team to analyze restaurant P&Ls and identify opportunities to optimize costs and drive efficiencies and to implement the distribution systems and policies
8. Tracks changes in government policies across regions to identify opportunities arising out of taxation
9. Manage the allotted category of food products from a strategic and operational perspective.
10. Formulate and execute long term category strategies in order to deliver on the long term goals of assured supply and predictable and competitive pricing
11. Understand the product portfolio in details, understand the suppliers value chain and identify risks and opportunities on both capacities as well as costs
12. Tracks industry and global raw material trends to take optimal decisions on commodity positons
13. Support the QA team and guide suppliers to implement the McDonalds quality systems to ensure consistent and best in class products
14. Manage & nurture supplier relationships as the foundational element of the McDonalds Supply Chain

Locations

South & West India

Primary responsibility

To manage accounting and ensure accuracy in P&L statements of stores and New Business Channels.

Qualification

B. Com.

Typical Work Experience

4-7 years, preferably from FMCG / QSR / Retail sector

Reports into

Manager – Finance & Accounts

Key Responsibility Areas

1. Track transfers from Distribution Center to store and within stores at a micro level to ensure proper reconciliation of stocks.
2. Point out any shortages in cash deposit to the respective stores for logical conclusion.
3. Flag off any deviations from agreed processes.
4. Provide information to the extent related to restaurant operations.
5. Ensure proper applicability of Accounting Standards - 2 to the inventory schedules.
6. Ensure consistent methods for valuation of inventory.
7. Ensure compliance with internal norms with respect to creation and payment to vendors.
8. Share accurate and timely restaurant accounting reports to relevant stakeholders.