Locations

Mumbai

Primary responsibility

1. Responsible for implementation of enhancements to existing as well as new systems by working in collaboration with the Business and application development teams.

Qualification

Bachelor’s degree (Engineer/BCA, B. Sc. IT), MCA / MBA preferred

Typical Work Experience

3 - 5 Years in an Ecommerce setup

Reports into

Senior Manager – IT

Key Responsibility Areas

Build Product Features, Execution & Support:

1. Independently manage requirements- and design-related activities for complex projects that focus on a single system and have multiple stake-holder types.
2. Ability to Deliver PRDs through wireframes and mockups with prioritized features
3. Ability to act as a product owner to plan and execute daily engineering activities as part of Sprint execution
4. Understanding of the technical architecture of complex and highly scalable web and mobile applications
5. Manage technical appropriateness and/or feasibility of requirements and designs
6. Ownership of product features from concept till delivery with strong technical and testing understanding
7. Provide day to day production support of the E-commerce & CRM applications to all users and staying on top of the production support mailbox queue.
8. Demonstrated ability to lead and execute multiple cross-functional projects
9. Should be able to perform app testing and validation against requirements
10. Scoping out third party programs/integrations with other ecosystems & applications

Analytics

1. Knowledge and understanding of current analytics tools including Google Analytics, CleverTap, Appsflyer, Hotjar etc.
2. Analysing product metrics regularly and use the learning for product innovations and improvements.
3. Strong analytical and quantitative skills with ability to use data and metrics to back up recommendations and drive actions Project, Stakeholder & Vendor Management
4. Ability to wear project management hat to deliver projects on time within stipulated timeframe
5. Coordinate with internal stakeholders, external vendors to execute projects
6. Maintain a strong understanding of business processes, strategies, market dynamics and competitive landscape as well as IT capabilities and capacity, and filtering and prioritizing by customer demand and business impact.
7. Ability to interact and present information to multiple stakeholders in a weekly/monthly discussion

Locations

Mumbai

Primary responsibility

1. Responsible for driving the 'brand' and promotional strategies, enable achievement of business objectives of sales and market share. Responsible for managing strategic partnerships / agency relationships to drive brand recognition and achieve business metrics.

Qualification

MBA - Marketing

Typical Work Experience

4 to 7 years of experience

Reports into

GM - Marketing

Key Responsibility Areas

1. Provide necessary inputs for and own the responsibility for the quarterly plan for Brand Management Department

2. Create a Brand Management plan for effectively promoting new product lines or channels of growth in consultation with Head- Marketing & Digital

3. Lead the Brand Management team to build the McDonald’s brand in line with the Brand Promise for customers, local communities, and employees

4. Lead the brand / project teams and play the role of a 'brand champion' across the market segments

5. Define customer segmentation guidelines and promotion campaign strategy

6. Oversee branding and promotion initiatives and assess impact across products and channels

7. Lead the agencies/partners in the development, execution and on-going evaluation of all relevant aspects of the marketing strategy (e.g., promotion, research etc.) for the country

8. Understand key consumer insights and ensure integration of insights and trends in reviewing brand promotions and consumer engagement activities

9. Evaluate the results of branding initiatives, tactics and leverage brand audit results to adjust the marketing plan as needed to ensure that the annual marketing sales goal is met

10. Establish measures to drive incorporation of feedback from Regional Marketing teams on effectiveness of initiatives undertaken to promote brand acceptance and to meet customer expectation

11. Perform the role of a people manager for the department :

1. a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. b. Oversee team development and drive motivation levels of the team
3. c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

1. This position is responsible to implement defined QA systems and processes at restaurants and at suppliers , manage the customer complaint redressal process. Partner with operation to train on QA systems and processes.
2. Key customers include Suppliers, Menu Management, Restaurants, Marketing, Operations.

Qualification

Food Technologist from premier institute e.g. Mysore CFTRI / UDCT / SNDT

Typical Work Experience

8-10 years well rounded QA experience in FMCG/QSR/Retail.

Reports into

Head of QA

Key Responsibility Areas

Food Safety & Product Quality

1. Monitor and liaison with product owners to resolve product quality or operational issues in the restaurant.

2. Assess and assures restaurants have in place systems and procedures to assure the safest food products to our systems.

3. Manage a product complaint process; follow up activities and verification of corrective action to ensure in store food safety.

4. Manage and Summarize suppliers audit reports with solutions to the problems and prioritizing the most important opportunities for QSSC (Quality, service, safety and cleanliness) improvements in the market.

5. Coordinate and organize Regular product cutting program for management to evaluate product performance to measure product and supplier performance to manage quality control.

6. Coordinate the product evaluation program and update CQAM and suppliers on their product scoring by A/P lab

Food Laws and Local Public Health Regulations

7. Monitor and update the CQAM & legal on the food laws changes and its impact on our business.

8. Develop a strong professional relationship and communication with the Industry associations to keep updated on the development related to food.

9. Follow up with suppliers on validation of their lab testing methods which correlate with testing methods and procedures of local regulatory labs to ensure total compliance.

Operations and Training –effectiveness

10. Coordinate with training and operations management to provide training on food safety systems and technical advice to prevent food safety problems at restaurants.

11. Provide support to training and equipment to develop quality and safety procedures,, maintenance and equipments in the market.

12. Work closely with Ops and Training management to establish quality and safety measurement systems so opportunities for improvement are identified and acted on.

13. Coordinate with training on new product introduction into the system on procedures, equipment

Handling , follow up on operations issues and summarizing the performance of product

14. Leverage technical resources of key product suppliers to provide training and product information to restaurant and training management to ensure consistent quality, better yields and product safety.

New Product Development Support:

15. Support the development of the new products as per the menu calendar

16. Ensure adherence to food safety and regulatory standards on all developed new products

17. Support introduction of new suppliers as per the McDonalds Supplier guidelines

18. Monitor sensory performance of the new products after launch to ensure adherence to sensory standards

Locations

Surat (Gujarat)

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

Fresher

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Floor Manager’s role is to first learn and then supervise people and manage the restaurant to achieve the stores business results by using the learnings. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
3. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Reports all safety concerns to Shift Manager/Restaurant Manager
3. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Is able to perform all crew stations, including maintenance

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Our intensive, in-store, Management Development Programme is aimed at enthusiastic, logical thinkers who see themselves managing multi-crore business with an average of 40 to 80 employees. You’ll cover everything from finance and marketing to leadership and HR. And when you finish, you’ll be a qualified Assistant Manager who’s ready to manage budgets, control stock and inspire your team.

Locations

South & West India

Primary responsibility

1. To manage daily operations through managing people, product and equipment
2. To deliver outstanding Quality, Service, Cleanliness & Value
3. Excellence In workplace safety and business results on supervised shifts

Qualification

Any Graduate, preferably Hotel Management Graduate

Typical Work Experience

0 - 2 years, preferably from Ecommerce / QSR / Retail sector

Reports into

Restaurant Manager

Key Responsibility Areas

Principal Accountabilities

The Trainee Manager’s role is to supervise people and manage the restaurant to achieve the stores business results. In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

1. People

1. Demonstrating leadership by setting the pace and communicating effectively
2. Use basic human relations, communications and follow up skills and treating crew as internal customers
3. Reinforce basic people minimums (uniforms, crew schedules, meal breaks, etc.) necessary to gain commitment from crew and other shift managers
4. Understand, enforce, and educates crew on all appropriate people policies, award minimums, security and safety procedures
5. Contribute to the retention of crew, Training crew & Giving Input on crew performance reviews

2. Workplace Safety/Security

1. Follows and enforces McDonald's security procedures
2. Records and acts upon all hazards identified during shift
3. Reports all safety concerns to Shift Manager
4. Undertakes Inspection and testing activities as directed In O&T manual, PM calendar etc

3. QSC & Sales Building

1. Manages shifts with supervision and/or areas without supervision
2. Preparing people equipment and product for the shift
3. Frequently talking to customers to measure and improve their satisfaction with their McDonald's experience
4. Managing customer complaints, Maintaining critical standards (QSC&V) and Supervises deliveries
5. Uses SOCs to verify crew performance & give feedback to the person and the management team
6. Is able to perform all crew stations, including maintenance
7. Follows up on the maintenance person or contract cleaner during the shift
8. Performs the 4 daily PM tasks and basic equipment checks and makes minor temperature and time adjustments
9. Responds to customer flow and makes necessary adjustments

4. Food Safety/Sanitation

1. Properly executes, enforces and manages all food safety, sanitation requirements

5. Profit

1. Controls labor, waste, cash, and yields while managing a shift

6. Administration

1. Uses proper security and verification procedures when handling deposits and the contents of the safe
2. Completes safety checklist and hazard log
3. Completes assigned shift paperwork, including Inventories, cash sheets, drawer counts and deposits

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction. Business Results
6. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
7. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
8. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
9. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
10. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.
11. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
12. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
13. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

To provide leadership, coaching, and ensure 100% QSC to assigned restaurant. Maximize the long-term sales and profit potential of restaurant. Key customers include Restaurant team, Operations Manager and customers.

Qualification

Any Graduate

Typical Work Experience

Experience of 4 to 7 years in QSR, Retail or Hotel industry

Reports into

Deputy Manager – Operations

Key Responsibility Areas

QSC/Sales Building

1. Should Gain complete understanding of restaurant operations and protects the McDonald’s brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.
2. Understands the critical restaurant systems that produce consistently high levels of QSC
3. Understand & is able to implement restaurant promotions and on-going local (My Store) Marketing plan for the restaurant.
4. Gains complete knowledge of maintenance of equipment, facility and grounds.
5. Ensures food quality and 100% customer satisfaction.

Business Results

1. Complete working knowledge of Controlling day-to-day operations by scheduling labour, ordering food supplies and developing the restaurant team.
2. Complete working knowledge Control Profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate action.
3. Is accountable for creating a positive work environment while working shoulder-to-shoulder with the restaurant management and crew to create and accomplish business and profit plan objectives.
4. Completes various audits with Senior Managers to ensure that the restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.
5. Works with senior managers to ensure that restaurants are appropriately staffed with competent Crew and Restaurant Managers.

People

1. Understand and learn to demonstrate and reinforce the leadership behaviours and basic people minimums necessary to gain commitment from the Crew, Restaurant management team.
2. Work with senior managers to gain complete understanding of recruiting, screening, hiring, training, and developing employees, sales forecasting and manpower planning.
3. Should gain knowledge of all appropriate HR policies, labour laws, and security and safety procedures.

Locations

South & West India

Primary responsibility

Primary responsibility To manage the sourcing strategy for the category, assured supply of the allotted products at competitive prices, quality support and supplier management.

Qualification

MBA in Operations & SC from a leading institute

Typical Work Experience

8 - 12 years in Supply Chain, preferably from FMCG / QSR / Retail sector

Reports into

Head - Supply Chain & Quality Assurance

Key Responsibility Areas

1. Holds accountability for the performance of the entire distribution network as per the defined metrics of assured supply, quality and cost. Is responsible for setting up appropriate review mechanisms (Quarterly reviews, Annual reviews, Supplier Performance Index etc) with the distribution partner. KPIs for the role being OTIF, Forecast Accuracy, inventory days etc.
2. Lead the negotiation process with distribution partner to effectively manage annual distribution budgets
3. Leads change and innovation that leads to predictable & competitive costs to the system by working with the distribution partner on areas like network optimization, pricing protocols, technological innovations, productivity etc.
4. Holds accountability for the quality performance of the distribution system measured by the McDonalds Distribution Quality Management Program audits and ensures 100% compliance to the McDonalds system quality expectations
5. Leads the field distribution team in meeting the service expectations of the restaurants in the market
6. Liaises with the market managers and identifies market level opportunities on costs and service levels.
7. Guides the field support team to analyze restaurant P&Ls and identify opportunities to optimize costs and drive efficiencies and to implement the distribution systems and policies
8. Tracks changes in government policies across regions to identify opportunities arising out of taxation
9. Manage the allotted category of food products from a strategic and operational perspective.
10. Formulate and execute long term category strategies in order to deliver on the long term goals of assured supply and predictable and competitive pricing
11. Understand the product portfolio in details, understand the suppliers value chain and identify risks and opportunities on both capacities as well as costs
12. Tracks industry and global raw material trends to take optimal decisions on commodity positons
13. Support the QA team and guide suppliers to implement the McDonalds quality systems to ensure consistent and best in class products
14. Manage & nurture supplier relationships as the foundational element of the McDonalds Supply Chain

Locations

Mumbai

Primary responsibility

Responsible for accounting of transactions to ensure accuracy in P&L statements of stores and New Business Channels.

Qualification

Graduate (Commerce) / Post Graduate

Typical Work Experience

4 - 7 Years

Reports into

Manager – Finance & Accounts

Key Responsibility Areas

1. Reviewing & publishing MIS and other financial reports to management
2. Interpret & analyze key financial indicators to support business objectives
3. Periodically review performance to identify opportunities in the improving Store P&L
4. Maintaining ERP masters
5. Analysing & resolving bugs/issues of ERP masters
6. Identify enhancements in current ERP system and implement the same which should ease out operations back office work
7. Review and analyze the consolidated restaurant accounts
8. Partner with different teams to identify and govern initiatives for achieving financial goals & efficiencies at restaurant level
9. Ensure proper accounting for any new business initiatives taken by company
10. Partner proactively with operations, gain feedback and identify areas of improvement
11. Handling statutory & internal auditors

Locations

Mumbai

Primary responsibility

Ensuring high impact visual appeal for the brand in the way the product, posters, visuals and the overall brand visual experience is seen by the customer. Responsible for deployment of marketing campaigns and flawless deployment of Point Of Purchase across HRPL stores.

Qualification

Diploma in Packaging ( Indian Institute of Packaging ) / printing would be preferable

Typical Work Experience

3 - 5 Years

Reports into

Director – Marketing & Communications

Key Responsibility Areas

1. Understand the business plans in terms of opening of new stores, renovations of existing stores and introduction of new product ranges
2. To develop a budget for the Visual Merchandising function and track performance against it
3. Co-create the Visual Merchandising blueprint and ensure implementation for the brand with the Brand Manager collaboratively
4. Develop the Visual Merchandising identity for various product lines and store types in consultation with Marketing Director
5. Have a systematic process to create attractive Visual Merchandising in different types of stores that can provide a world class experience
6. Responsible for the look and feel of the stores across West & South Markets
7. Setting the Visual Merchandising strategy with Brand Managers and educating internal stakeholders & also ensuring consistency throughout the store portfolio
8. Ensure all facades are changed as per plan and timely receipt of material at the stores
9. Manage Vendor relationship and negotiations for Production (POP solutions) and Visual Merchandising
10. Suggest production solutions (procurement to delivery) and manage necessary networks by empanelling suppliers to manage production requirements across geographies.
11. Conduct vendor audits ensuring vendor compliance as per McDonald’s global policy and social accountability standards.
12. Function as the SPOC for store specific POP requirements. ( in consultation with Regional Managers)
13. Responsible for control checks by monitoring quality standards and implementing merchandising audits across stores.
14. Responsible for monthly financial reconciliation with suppliers.
15. Manage production SOPs.

Locations

Mumbai

Primary responsibility

Responsible for monitoring accounts payables & receivables, Fixed Assets, insurance and audit compliance. Overseeing the ERP Implementation and other new initiatives in Finance as well as review and monitoring of internal process controls.

Qualification

CA (Mandatory), MBA in Finance (Preferable)

Typical Work Experience

8 - 10 Years

Reports into

Assistant General Manager – Accounting & Taxation

Key Responsibility Areas

1. Represent organization’s financial compliance to Auditors, Regulatory Authorities along with any submissions and forecasts, including monthly / annual closing reports. Ensuring all statutory timelines are met with 100%
2. Oversee the payable management system.
3. Guide & Enable the Audit & receivables.
4. Build work relations of the team with audit committee and external auditors.
5. Extensively monitor and oversee the RAMCO system.
6. Partner with other function heads and provide them with RAMCO support including Master creation, GL Creations etc.
7. Monitor developments on the fixed assets & insurance processes.
8. Responsible for rolling out new initiatives.
9. Ensuring that internal control processes are adhered.
11. Perform the role of a people manager for the department :
1. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
2. Oversee team development and drive motivation levels of the team
3. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

1. Responsible for ensuring adherence to all tax related statutory compliances in regards to Direct and Indirect taxation.

Qualification

Bachelor’s degree (Engineer/BCA, B. Sc. IT), MCA / MBA preferred

Typical Work Experience

3 - 4 Years Experience in QSR, Retail or Services in that order

Reports into

Sr. Manager – Taxation

Key Responsibility Areas

1. Executes the Q-on-Q plan.
2. Preparation & submission of details as per Service Tax Audit notice.
3. Reconciliation of Service tax return with books of accounts.
4. Appear before Service tax authorities for hearing & explain the details.
5. Handling of Service Tax Department audit independently.
6. Payment of various statutory payments like Profession tax of west and south states, registration & timely payment. Payment of PF, ESIC and other payroll related statutory dues along with reconciliation with books of account.
7. Assessment of Local Body Tax of various Municipal Corporations of Maharashtra state including preparation of details, appearing before LBT authorities and closure.
8. Preparation and filing of GSTR 3B return including reconciliation with books of accounts.
9. Review of GST Input tax credit accounted on monthly basis.
10. Preparation and filing of GTR1 return.
11. Preparation and filing of GSTR 2 return including matching (Reconciliation) with GSTR 2A (auto populated) and communicate the difference to stakeholder and ensure correction is done.
12. Preparation and filing of GSTR 3return.
13. Review of monthly Purchases Register, Stock transfer Register, Debit Note Register, Credit note register & Sales register (trading) and ensure rectification required if any.
14. Preparation and filing of GST Audit Report (Annual) by producing details, reconciliation, producing documents, invoices as demanded by GST auditor.
15. Reply to various notices received from Profession tax, Service Tax, Local Body Tax and GST department time to time.
16. Study and review of various changes in GST law and implementation of the same in the system.
17. Resolve the day to day GST related queries received from various departments.
18. Maintenance of GST related records.
19. Preparation of various schedule required for statutory audit and closure.

Locations

Mumbai

Primary responsibility

1. This role will be responsible for implementing the legal framework necessary to ensure that HRPL remains compliant with all legal requirements.

Qualification

LL.B. (mandatory)

Typical Work Experience

3 to 5 Years

Reports into

GM – Legal or to the Senior Director – Legal (i.e. HOD of the Legal & CS function)

Key Responsibility Areas

1. Provide inputs to GM - Legal or to the Senior Director – Legal (i.e. HOD of the Legal & CS function)on legal matters
2. Assist in preparation & monitoring of legal policies and procedures
3. Investigate potential instances of non-compliance as well as seek guidance from senior management to administer potential remediation
4. Jointly develop with HR representatives all employment contracts and practices; provide legal guidance on queries related to employment and complex legal transactions
5. Manage delivery of investigations on financial, technical/criminal infringements, grievances and complaints submitted by internal customers to collect relevant information and take disciplinary action as necessary
6. Maintain records and follows up on all cases filed against the company for recovery, declaration, writ petition etc.
7. Manage all litigation and pre-litigation legal notices
8. Create and update templates of regularly used legal documents for all functions. Keep all agreements, property papers and rights agreements, etc. including certified copies obtained from various authorities in safe custody
9. Execute legal documentation for new restaurant sites
10. Provide legal representation for HRPL in all relevant interactions with site owners etc. along with Real Estate team.
11. Attend all key industry body meetings
12. Manage reporting requirements (legal issues, achievements, etc.) and submit them to senior management
13. Address irregularities and deficiencies pointed out in internal and external audits.
14. Perform the role of a people manager for the department :
    1. a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
    2. b. Oversee team development and drive motivation levels of the team
    3. c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

Mumbai

Primary responsibility

1. This role will be responsible for implementing the legal framework necessary to ensure that HRPL remains compliant with all legal requirements.

Qualification

LL.B. (mandatory)

Typical Work Experience

8-10 Years

Reports into

GM – Legal or to the Senior Director – Legal (i.e. HOD of the Legal & CS function)

Key Responsibility Areas

1. Provide inputs to GM - Legal or to the Senior Director – Legal (i.e. HOD of the Legal & CS function)on legal matters
2. Assist in preparation & monitoring of legal policies and procedures
3. Investigate potential instances of non-compliance as well as seek guidance from senior management to administer potential remediation
4. Jointly develop with HR representatives all employment contracts and practices; provide legal guidance on queries related to employment and complex legal transactions
5. Manage delivery of investigations on financial, technical/criminal infringements, grievances and complaints submitted by internal customers to collect relevant information and take disciplinary action as necessary
6. Maintain records and follows up on all cases filed against the company for recovery, declaration, writ petition etc.
7. Manage all litigation and pre-litigation legal notices
8. Create and update templates of regularly used legal documents for all functions. Keep all agreements, property papers and rights agreements, etc. including certified copies obtained from various authorities in safe custody
9. Execute legal documentation for new restaurant sites
10. Provide legal representation for HRPL in all relevant interactions with site owners etc. along with Real Estate team.
11. Attend all key industry body meetings
12. Manage reporting requirements (legal issues, achievements, etc.) and submit them to senior management
13. Address irregularities and deficiencies pointed out in internal and external audits.
14. Perform the role of a people manager for the department :
15. 1. a. Manage and support recruitment, set KRA's for direct reports, monitor overall department KRA's, conduct performance appraisal
    2. b. Oversee team development and drive motivation levels of the team
    3. c. Monitor team welfare, facilitate complaint resolution to manage efficiency levels and drive timely delivery of all operational targets

Locations

South & West

Primary responsibility

1. The Guest Experience Leader interacts with the guest at every stage of the Customer Journey thus ensuring customer satisfaction.

Qualification

Hotel Management Graduate

Typical Work Experience

1 to 3 Years

Key Responsibility Areas

1. Partners with maintenance and dining room crew to ensure that the restaurant is clean, well-maintained, and properly equipped to meet guests’ needs at all times
2. Pays special attention to assist families with children and guests with special needs throughout the customer journey (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
3. Provides a personalized, authentic greeting/farewell to guests entering/leaving the restaurant, opening the door when possible
4. Stays informed and shares restaurant promotions and special offers with guests . Engages and assists guests with ordering using the self-order kiosks and can capably troubleshoot common issues
5. Encourages guests to download and use the Mobile Order & Pay app, and is able to answer basic questions*
6. Assists guests with seating (e.g., retrieving high chairs) and helps with table service delivery when able
7. Conducts check-ins with guests to inquire about the food and restaurant experience, ensuring that they have everything they need (e.g., coffee refills, napkins, straws, newspapers)
8. Confidently handles guest concerns using service recovery and knows when it is appropriate to escalate an issue to management
9. Identifies potential areas of improvement or factors that may negatively impact the guest experience and shares these with management

Locations

Mumbai

Primary responsibility

1. This role will be responsible for handling MEP work at required standards, work closely with external design agencies and ensure that the work/projects are completed as per the set timelines.

Qualification

Bachelors – Mechanical

Typical Work Experience

4- 8 Years (Minimum of 3+ years in managing MEP design)

Reports into

GM – Design & Purchase

Key Responsibility Areas

1. Understands and implements the strategy plan.
2. Supports the Execution team on meeting quarter-on-quarter plan.
3. Ensures QC & T standards for MEP (Mechanical, Electrical & Plumbing), Gas Bank, Water Filtration & Security systems
4. Manages detailed design for the above mentioned services through external resources
5. Manages and controls energy consumption through efficient design.
6. Prepares & recommends the standard budget for all services based on current McDonald’s standards and specification.
7. Prepares ad presents rate contract on an annual basis for MEP services
8. Identifies and builds a network of consultant for MEP for the market
9. Designs and presents a training programme for execution team on MEP
10. Ensures EVA of Capex and Store Energy consumption is within +/-5 %.
11. Prepares a detailed design document for post execution analysis.
12. Is expected to continuously innovate to deliver energy & cost efficient services designs

Locations

Mumbai , Bangalore & Surat

Primary responsibility

1. This role is Responsible for driving operational excellence leading to profitable McCafé model within HRPL . Accountable for opening New McCafé with trained Beanie as per critical strength which will lead to better operation and achieve targeted sales of McCafé and development of McCafe Trainers of west.

Qualification

Minimum Graduate in any Discipline.

Typical Work Experience

2 - 3 years.

Reports into

AM - TLD

Key Responsibility Areas

Role and Responsibilities – Profit Centre Trainer (Business Co- ordinator).

1. Is accountable for opening New Mc café with trained Beanie as per critical strength which will lead to better operation and achieve targeted sales of McCafé .
2. Is accountable for designing and deploy of Mc cafe development programs to Operations Consultant/ Mid management /Beanie/Barista to drive key operational, customer and financial results.
3. Is responsible for driving operational excellence leading to profitable Mc café model within Profit Centre.
4. Is responsible to Identify and improve opportunity areas through reviewing business key performance indicators for Profit Centre and check execution level at ground.
5. Is responsible to be open Snag free McCafé by following Handover Process.

Business

1. Builds strong business relationships with operations delivering relevant consulting, and accepting mutual accountability for results related to Mc café.
2. Establishes targets and measures of success for Mc cafe and communicates expectations and results with key stakeholders.
3. Plan monthly meet and store visit with OM to track and measure sales and drive action plan to achieve maximum.
4. Ensuring New Product and New stores AUPSD and Sales are as per targeted.

People & Training

1. Lead deployment of training core-curriculum for the Mc café in line with capability requirements of the McCafé
2. Ensure people are in track with the McCafé Learning Journey.

Operation Excellence & Coffee Quality

1. Partner with all regions of business to provide input into McCafé operations excellence leading to profitably run restaurants delivering business outcomes.
2. Ensure Coffee quality for the region is maintained above 85% as per coffee evaluation sheet.

Deployment (New Store opening , New Product)

1. Partner with operation to open McCafé stores as per plan
2. Deployment of new product to store and verifying store on same.
3. Dashboard to be updated for Profit Centre.