Terms and Conditions

McDonald's India-West is starting a "Customer Relationship Manager Programme" ("the programme"). The programme is specially designed for McDelivery customers who place orders through McDelivery on the McDelivery Number i.e. 66 000 666 ("McDelivery Number") at McDelivery restaurants operated by Hardcastle Restaurants Private Limited ("HRPL").

The programme is as under:-

  • The programme shall be operational at all McDelivery restaurants located in the cities of Mumbai and Navi Mumbai and operated by HRPL.
  • To participate in the programme, a customer has to call on McDelivery Number and has to purchase via McDelivery any food product at a regular menu price ("the order").
  • In the programme buying/purchasing any food product at regular menu price means buying/purchasing, via McDelivery, any Burger, Fries, Drink, Dessert, Meal Combos (as listed on the Menu Board) (including Extra Value Meal ("EVM"), Family Meal, Happy Meal and Breakfast Meal) that HRPL offers.
  • On purchase of any food product, via McDelivery, a customer shall get a free offer coupon ("offer coupon A") along with the order.
  • Offer coupon A entitles a customer to get during the programme period, via McDelivery, a McChicken burger or a McVeggie burger absolutely free on his/her next purchase of an EVM via McDelivery.
    That means if a customer calls on McDelivery Number for the first time, he/she will get offer coupon A along with his/her order, which offer coupon A entitles him/her to get, via McDelivery, a McChicken or a McVeggie burger absolutely free on his/her next purchase, via McDelivery, of EVM and not otherwise. The customer will be entitled to get, subject to a maximum of four nos., one offer coupon A on every order placed by him/her via McDelivery.
  • To be able to avail of the benefit as provided under offer coupon A, the customer has to exercise his/her option of redeeming offer coupon A within 10 days from the date of issue of offer coupon A
  • On the customer placing an order for the purchase of any food product, via McDelivery, for the fifth time during the programme period, he/she shall get a free coupon ("offer coupon B") along with the order.
  • Offer coupon B entitles a customer to get, during the programme period, via McDelivery, a McChicken EVM - Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of a Large Value Meal.
    That means if a customer calls on McDelivery Number for the fifth time, he/she will get offer coupon B along with his/her order, which offer coupon B entitles him/her to get a McChicken EVM - Medium or a McVeggie EVM - Medium absolutely free on his/her next purchase of Large Value Meal and not otherwise.
  • To be able to avail of the benefit as provided under offer coupon B, the customer has to exercise his/her option of redeeming offer coupon B within one (1) month from the date of issue of offer coupon B.
  • On placing, during the programme period, the order for the fifth time via McDelivery, the customer is also entitled to receive, along with the order, a free gift hamper which shall consist of all the following items:
    • McDonald's mouse pad;
    • McDonald's Keychain; and
    • McDonald's Note pad with a pen.
  • On placing, during the programme period, the order for the sixth time via McDelivery, the customer shall get a free offer coupon ("offer coupon B").
  • Offer coupon B entitles a customer to get during the programme period, via McDelivery, a McChicken EVM- Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of Large Value Meal via McDelivery.
  • That means if the customer calls on McDelivery Number for the sixth time, he/she will get offer coupon B along with his/her order, which offer coupon B entitles him/her to get a McChicken EVM- Medium or a McVeggie EVM- Medium absolutely free on his/her next purchase of Large Value Meal and not otherwise. The customer will be entitled to get, subject to a maximum of four offer coupon B, one offer coupon on every order placed by him/her via McDelivery.
  • To be able to avail of the benefit as provided under offer coupon B, the customer has to exercise his/her option of redeeming offer coupon B within one (1) month from the date of the issue of offer coupon B.
  • An order placed, via McDelivery, for the tenth time during the programme period will entitle a customer to get a "McDonald's Coffee Mug" and "Be Our Guest" voucher ("the voucher") absolutely free.
  • The voucher entitles a customer to get absolutely free during the programme period a McDonald's Family Value Meal at any HRPL McDonald's restaurants.
  • To be able to avail of the benefit as provided under the voucher, the customer has to visit any HRPL McDonald's restaurants and physically redeem the voucher in original at the counter, within one month from the date of issue of the voucher by HRPL. Duplicates and/or photocopies of the voucher will not be accepted under any circumstances.
  • Menu price of a McVeggie burger ranges between Rs. 43/- to Rs. 64/- inclusive of taxes and menu price of McChicken burger ranges between Rs. 58/- to Rs. 75/- inclusive of taxes. Menu price of EVM is Rs. 89/- and Menu price of Large Meal ranges between Rs. 108/- to Rs. 122/-. The prices of the products are subject to change as per HRPL's discretion. The approximate cost of McDonald's mouse pad is approximately Rs.8/-, the approximate cost of McDonald's keychain is Rs.11/- and the approximate cost of McDonald's note book is Rs. 16/-.
  • For convenience, offer coupon A and offer coupon B are hereinafter collectively referred to as "offer coupon/s".
  • The customer shall tender the offer coupon in original while redeeming offer coupon against his/her order.
  • The free food products such as McChicken burger, McVeggie burger, EVM- Medium are subject to their availability at the McDonald's restaurant.
  • All food products are available for sale at the regular current menu prices, without having to participate in the programme. For menu prices, please refer to the restaurant menu board.
  • Participation in the programme implies acceptance of all the terms and conditions of the programme.
  • One offer coupon shall be valid on one transaction only.
  • Photocopies of offer coupons and/or the voucher shall not be accepted under any circumstances.
  • Offer coupons shall not be exchanged for cash.
  • HRPL shall not be responsible for any loss of offer coupon and/or voucher.
  • Free gifts offered under this programme shall not be exchanged for cash.
  • Apart from the entitlement to free gifts offered, a customer will have no other rights or claims over HRPL.
  • HPRL does not make any warranty, express or implied as to the quality or other features of the free gifts offered under this programme.
  • HRPL reserves the right to change / modify / terminate the programme at its discretion and without prior notice and without assigning any reasons for the same
  • Free gifts offered under the programme are subject to stock availability and HRPL reserves the right to change the gifts/s offered under the programme without any prior notice and without assigning any reasons whatsoever for the same.
  • All instructions, rules and conditions on any advertising or programme materials relating to the programme form part of these provisions, provided that in the event of any conflict or inconsistency, these provisions shall prevail over all such other instructions, rules and conditions.
  • The programme is subject to force majeure conditions including acts of God, strikes, war, riots, change of law, statutory prohibitions/ restrictions.
  • The programme is not valid in conjunction with any other offer/scheme/promotion.
  • In case of any dispute or difference in respect of the programme, the decision of HRPL shall be final and binding on all concerned.
  • The programme is subject to the jurisdiction of competent court/s at Mumbai alone.

Compliance FY 2014-15

  • In compliance with Rule 15 of the Companies (Appointment of Directors) Rules, 2014, it is notified that Mr. Amit Jatia had resigned from the directorship of the Company with effect from close of business hours on 31st March, 2015.
  • In compliance with Rule 15 of the Companies (Appointment of Directors) Rules, 2014, it is notified that Ms. Smita Jatia had resigned from the directorship of the Company with effect from close of business hours on 31st March, 2015.

 

ANNEXURE - IV

Annual Report on Corporate Social Responsibility (CSR) Activities for the Financial Year 2014-15
(Vide the Annexure to the Companies (Corporate Social Responsibility Policy) Rules, 2014)

 

  • A brief outline of the company's CSR policy, including overview of projects or programs proposed to be undertaken and a reference to the web-link to the CSR policy and projects or Programmes:
    The Company’s CSR policy is an integration of business operations and values, whereby the interests of all stakeholders including investors, customers, employees, the community and the environment are reflected. The Corporate Social Responsibility Committee had formulated and recommended a Corporate Social Responsibility Policy to the Board of the Company which was subsequently adopted by it and is being implemented by the Company.
    CSR Activities that may be undertaken by the Company are included under Section 135 of the Act and in the Rules made thereunder. The activities will be undertaken as projects, programmes or activities excluding activities undertaken in pursuance of the normal course of business of the Company.
    The maximum amount of spend on CSR activity during the year should not be less than 2% of the average net profits of the Company made during the three immediately preceding financial years. The surplus arising out of CSR activity will not be part of business profits of the Company and it would be added back to the CSR spends.
  • The Composition of the CSR Committee:
    The CSR Committee of the Company is composed of the following members of the Board of Directors: Mr Banwari Lal Jatia (Chairperson), Mr Ranjit Paliath and Mr P. R. Barpande.
  • Average net profit of the Company for last three financial years:
    Rs. 24.67 Crores
  • Prescribed CSR Expenditure (two percent of the amount as in item 3 above):
    Rs. 49.34 Lacs
  • Details of CSR spend during the financial year:
    • Total amount to be spent for the financial year - Rs 49.34 lacs.
    • Amount unspent, if any – Rs 4.55 lacs.
    • Manner in which the amount spent during the financial year is detailed below:
      • CSR project or activity identified:
        To support a host of communities through donations in cash or kind (books, toys, clothes, food etc).
      • Sector in which the project is covered(as in Schedule VII):
        Promoting education and employment among unprivileged children
      • Projects or programme (Local area or other), specify the state and district where projects or programs were undertaken:
        Rajasthan (District: Ajmer); Chhattisgarh (District: Raipur); Delhi; Hyderabad; Maharashtra (District: Raigadh) and Uttarakhand
      • Amount outlay (budget) project or programs wise
        Rs. 49.34 Lacs
      • Amount spent on the projects or programs
        Sub – heads
        (1) Direct expenditure on projects or programs – Rs 42.79 Lacs
        (2) Overheads – Rs. 2 Lacs
      • Cumulative expenditure upto the reporting period – Rs 44.79 Lacs
      • Amount spent: Direct or through implementing agency
        Direct by contributing required sums to the beneficiaries.
    • In case the Company has failed to spend the two per cent of the average net profit of the last three financial years or any part thereof, the company shall provide the reasons for not spending the amount in its Board report
      Since it was the first year of the CSR obligation and in view of the constantly evolving scope of the permissible activities thereunder, and in order to guard against indiscriminate expenditure, a marginal amount of Rs. 4.55 lacs remained unspent. The Company achieved in excess of 90% of its targeted spend amount.
    • A responsibility statement of the CSR Committee that the implementation and monitoring of CSR Policy, is in compliance with CSR objectives and Policy of the Company:
      The implementation and monitoring of CSR Policy is in compliance with CSR objectives and Policy of the Company.

 

Establishment of vigil mechanism

In compliance with the provisions of proviso to sub-section 10 of Section 177 of the Companies Act, 2013), the Company has established the vigil mechanism.

 

Terms and conditions of appointment of Mr O. P. Adukia, Independent Director

  • Term :
    He shall hold office as Independent Director of the Company for a term of 5 (five) years from 1st April, 2014, i.e. until 31st March, 2019. He shall be eligible for re-appointment in accordance with the provisions of Section 149 (10) of the Companies Act, 2013.
  • Role, Functions and Duties :
    His role, functions and duties as Independent Director shall be as set out in Schedule IV to the Companies Act, 2013.
  • Remuneration :
    He shall be entitled to be paid sitting fees as may be decided by the Board from time to time for attending meetings of the Board and the Committees of which he is a member.
  • Others :
    • He shall be included for coverage under the Directors’ & Officers’ (D & O) Insurance Policy that the Company may take and maintain.
    • This is a contract for services and not a contract of employment.

 

Terms and conditions of appointment of Mr P R Barpande, Independent Director

  • Term :
    He shall hold office as Independent Director of the Company for a term of 5 (five) years from 1st April, 2014, i.e. until 31st March, 2019. He shall be eligible for re-appointment in accordance with the provisions of Section 149 (10) of the Companies Act, 2013.
  • Role, Functions and Duties :
    His role, functions and duties as Independent Director shall be as set out in Schedule IV to the Companies Act, 2013.
  • Remuneration :
    He shall be entitled to be paid sitting fees as may be decided by the Board from time to time for attending meetings of the Board and the Committees of which he is a member.
  • Others :
    • He shall be included for coverage under the Directors’ & Officers’ (D & O) Insurance Policy that the Company may take and maintain.
    • This is a contract for services and not a contract of employment.

McDelivery

  • McDonald’s India (West and South) is running McDelivery Service (hereinafter referred to as “McDelivery”).
  • McDelivery is specially designed for customers who place orders through McDelivery on the McDelivery Number i.e. 66 000 666 ("McDelivery Number") at McDelivery restaurants located anywhere in West and South India operated by Hardcastle Restaurants Private Limited ("HRPL") and its franchisee through :
    • McDelivery on the McDelivery Number i.e. 66 000 666 ("McDelivery Number"); and/or
    • HRPL’s website viz. www.mcdelivery.co.in; and/or
    • HRPL’s mobile site viz. m.mcdelivery.co.in; and/or
    • HRPL’s mobile applications viz. McDelivery India – West & South which is available on Android, Windows, Blackberry and Apple Store.
      Clarification on point 2.(a) herein: Customers residing at or placing an order from the city of Pune, have to prefix the McDelivery Number 66 000 666 with the STD code 022 or the STD code of the city in which the McDelivery Order is to be delivered. Customers residing at or placing an order from any city other than Pune, have to prefix the McDelivery Number 66 000 666 with the STD code of the city in which the McDelivery Order is to be delivered.
  • It shall be the responsibility of the customer to ensure that delivery instructions are clear and concise.
  • The acceptance of order shall be at the entire discretion of HRPL.
  • It is clarified that McDelivery is not available at all restaurants of McDonald’s India/HRPL. To check whether McDelivery is available in your area, customers need to :
    • call the McDelivery Call Center at 66 000 666; and/or
    • log on to HRPL’s website viz. www.mcdelivery.co.in; and/or
    • check the HRPL’s mobile site viz. m.mcdelivery.co.in; and/or
    • check the HRPL’s mobile applications viz. McDelivery which is available on Android, Windows, Blackberry and Apple Store.
  • HRPL reserves the right, in its sole discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to the unavailability of the items ordered, or other circumstances and conditions beyond the control of HRPL’s which would render impossible or delay the fulfillment of its obligations.
  • HRPL reserves the right to refuse or to accept or to cancel any order from any customer beyond the delivery area or otherwise.
  • Delivery orders are subject to:
    • Customer addresses falling in the delivery area (area within which McDelivery is available) of the nearest restaurant. The delivery area is defined from time to time by HRPL at its discretion and is subject to change.
    • The delivery address being mapped to the nearest restaurant that delivers in customer area.
    • Availability of McDonald’s products.
    • In case the delivery locality is not listed in the restaurant map, delivery orders cannot be placed.
  • Once the order has been placed it cannot be changed or cancelled by the customers for any reason.
  • The price of McDonald’s products in all States where HRPL is operating its restaurants is inclusive of the Goods and Services Tax (GST) at applicable rate.
  • The price of McDonald’s products is exclusive of delivery charges. The customer is liable to pay delivery charges (on the order placed through McDelivery) as applicable in that particular city.
  • HRPL shall use its best efforts to meet the scheduled delivery time conveyed by the McDelivery Call Center on the phone to the customer, however, it does not guarantee these delivery timelines in every case. HRPL shall not have any liability to customer if the customer's order fails to meet in whole or in part such scheduled delivery time.
  • It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through McDelivery. If customer or appropriate person fails to be present for McDelivery, HRPL is entitled to charge the customer in full the amount of order and the cost of delivery
  • Upon delivery, customer shall pay in cash all charges (including delivery charges mentioned above) incurred in connection with the order. Alternately, while placing the order on the McDelivery website www.mcdelivery.co.in, customers may choose the online payment option, upon which they shall be redirected to an external payment gateway, on which they are required to follow the payment gateway’s separate instructions for effecting online payment. The payment gateway is not under HRPL’s control, and HRPL is not responsible for and shall not be liable to any extent or in any manner for any payment-related or internet-related issues faced by customers in relation to online payments including payment refunds, and customers shall indemnify and keep fully and effectively indemnified HRPL and its affiliates in this regard.
  • HRPL reserves the right to reject the Delivery order or to cancel the same once it is accepted:
    • In case HRPL is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order.
    • In case of non receipt of payment in full or in part in any previous order.
    • In case of abuse to any employee/ representative /riders of HRPL in any previous incident.
    • If there is a trend of order cancellations.
    • If there is a trend of frequent complaints and consequent replacements.
    • If customer has provided wrong, inaccurate, incomplete or incorrect address.
    • If customer’s address is not falling in defined delivery area of the nearest or any other restaurant or beyond the delivery area of HRPL.
    • In view of difficult operating conditions for McDelivery like heavy traffic or bad weather condition or New ’Year’s eve, during Ganesh festival, Christmas and Navratri, political rallies etc.
    • In any other event at the sole discretion of HRPL, without the need to assign any reason or explanation.
  • Menu and prices are subject to change without notice.
  • HRPL may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving notice.
  • HRPL reserves the right to send to the customers registered with McDelivery, promotional electronic mails and Short Message Service (SMS) though the mobile numbers of such customers may be registered with the DND (Do Not Disturb) services.
  • By registering on McDelivery, you allow HRPL to contact you for offers and updates relating to your account.
  • Coke Zero is not recommended for children below 12 years or for pregnant women or for phenylketonurics.
  • Types of information we collect and how it is used:
    • When using Online Services i.e. when ordering or registering on HRPL’s website or Mobile Applications or when participating in a survey or submitting website feedback, you may be asked to enter your name, email address, mailing address, telephone number and/or other details. HRPL gathers such personal information only when voluntarily submitted by you. e.g., personal information may be collected from you in order to get your feedback on our website and our products, or to improve our website in order to serve you better, or to quickly process your transactions, or to ensure your entry in one of our contests or sweepstakes. If you do not agree or consent to submission of such information, you will not be allowed to register yourself or participate in our contests, sweepstakes or use any functions on our website which require such personal information to be submitted.
  • Further information on how we use your personal information when using our Internet ordering system:
    • When using the HRPL’s internet ordering system additional information is collected when you place an order online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.
  • Credit card and netbanking details:
    • HRPL does not store any of your credit card and/or netbanking details. We work with third-party secured payment providers to handle online transactions who might store card information based on the user’s consent.
  • Third Party Disclosure:
    • HRPL may share personal information within the McDonald’s Family. The McDonald’s Family includes McDonald’s Corporation, our franchisees, our subsidiaries and our affiliates. Personal information that you submit to HRPL may be disclosed to a third party; such as our vendors/suppliers and/or agents, who are employed to provide some of our services such; to meet the purpose for which it was submitted. Of course, any use of this information by the McDonald’s Family will comply with this Policy. Occasionally, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not wish to receive such materials, requests should be made directly by contacting us at the email or postal address listed below.
  • Access and Security:
    • HRPL will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date. You can access and edit/modify your personal information i.e. name, postal address and contact details at any time. HRPL will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.
  • Sensitive Information:
    • HRPL will not collect, use or disclose sensitive information except with your specific consent.
  • Click Stream Data:
    • Each time you visit the our website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. HRPL may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. HRPL may use this information to evaluate and improve our website.
  • Cookies:
    • “Cookies” are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies allow the website to remember important information that will make your use of the sites more convenient. Like most websites, HRPL uses cookies for a variety of purposes in order to improve your on-line experience. e.g., we track the total number of visitors to our website on an anonymous aggregate basis. We may also employ cookies so that we recognize you when you revisit our sites and to keep track of the items/pages you view on our website to help us customize your experience. For example, once you have placed an order you may be offered the opportunity to personalize your order so that the system remembers it for future use.
      We may associate personal information with a cookie file in those instances.
      With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
  • Links to Other Sites:
    • The policies of HRPL’s website may vary from other McDonald’s sites operated by other McDonald’s entities, however because of local customs, practices or laws or due to circumstances unique to those sites. In all cases, however, we will honour the commitments to our customers set forth in this policy regarding the collection and use of personal information.
  • Changes to Our Privacy Policy:
    • If we change our Policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Policy. Your continued use of the sites will be deemed acceptance of the Policy.
  • Consent:
    • By using this mobile app, you agree to the terms of this Privacy Policy. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with this Privacy Policy.
  • Cashback or Discount on Payment page:
    • Cashback or Discount offered on the payment method selection page of HRPL is given by the respective payment method partners/third parties. These discounts are not being provided by HRPL.
  • Errors, Inaccuracies and Omissions
    • Occasionally there may be information on our website/mobile app or in the Terms and Conditions that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Terms and Conditions or on any related Website/App is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Terms and Conditions or on any related Website/App, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Terms and Conditions or on any related Website/App, should be taken to indicate that all information in the Terms and Conditions or on any related Website/App has been modified or updated.
  • Proprietary Rights
    • All materials on the Website/App, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by HRPL. You acknowledge and agree that all Material on the Website/App is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in the Website/App, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without express written permission of HRPL. You may not add, delete, distort, or otherwise modify the Material. Any unauthorized attempt to modify any Material, to defeat or circumvent any security features, or to utilize the App or any part of the Material for any purpose other than its intended purposes is strictly prohibited.
    • The Website/App may not be used in connection with any commercial purposes, except as specifically approved by HRPL.
  • Prohibited Use
    • In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content:
      • (a) for any unlawful purpose;
        (b) to solicit others to perform or participate in any unlawful acts;
        (c) to violate any international, central or state or local regulations, rules or laws;
        (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
        (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
        (f) to submit false or misleading information;
        (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of Terms and Conditions or of any related Website/App, other Website/Apps, or the Internet;
        (h) to collect or track the personal information of others;
        (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
        (j) for any obscene or immoral purpose; or
        (k) to interfere with or circumvent the security features of McDelivery Services or any related Website/App, other Website/Apps, or the Internet. We reserve the right to terminate your use of McDelivery Services or any related Website/App for violating any of the prohibited uses.
  • Disclaimer of Warranties; Limitation of Liability
    • All products and services delivered to you through McDelivery are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall we, our franchisee/s, affiliate/s, directors, officers, employees, agents, contractors, interns, vendors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured via McDelivery, or for any other claim related in any way to your use, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the any content (or product) posted, transmitted, or otherwise made available via McDelivery, even if advised of their possibility.
  • Indemnification
    • You agree to indemnify, defend and hold harmless us and our franchisee/s, affiliate/s, directors, members and any persons, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
  • Severability
    • In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
  • In case of any dispute with respect to McDelivery, the decision of HRPL shall be final and binding on all concerned. Disputes, if any, are subject to the jurisdiction of the competent court/s at Mumbai only.
  • It is clarified that, by placing an order/s through McDelivery Number, a customer unconditionally and fully accepts all above terms and conditions of McDelivery.

Wi-Fi

Terms and conditions of use of the wi-fi network at McDonald's restaurants operated or franchised by Hardcastle Restaurants Private Limited ('HRPL') in West and South India ("the wi-fi network")

  • The wi-fi network is operated by O-Zone Networks Private Limited ("O-Zone") and not by HRPL.
  • Customers using the wi-fi network do so at their own risk. HRPL shall not be responsible for any quality of network, speed of network , loss of connectivity, loss of data, viruses, etc that may affect customers' devices as a consequence of use of the wi-fi network.
  • HRPL makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the use of the wi-fi network by customers, the information obtained through the same, as to customers or customers' personal information and/or material and information transmitted through the wi-fi network provided by O-Zone.
  • Customers using the wi-fi network shall abide by and adhere to the terms and conditions of use of the wi-fi network as laid down by O-Zone and as may be amended by O-Zone from time to time.
  • Customers using the wi-fi network undertake to comply with all information technology / cyber laws and other laws in relation to such use.
  • Customers agree to indemnify, defend and hold HRPL, its, directors, members, affiliates, assigns, employees and agents harmless from and against any and all claims, damages (actual and consequential), losses, costs (including without limitation reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from customers' breach of these terms and conditions.
  • Customers agree to indemnify, defend and hold HRPL, its, directors, members, affiliates, assigns, employees and agents harmless from and against any and all claims, damages (actual and consequential), losses, costs (including without limitation reasonable attorneys' fees) or other expenses that arise directly or indirectly out of or from customers' breach of these terms and conditions.

CSR Policy

HARDCASTLE RESTAURANTS PVT LTD CORPORATE SOCIAL RESPONSIBILITY (CSR) POLICY

At Hardcastle Restaurants Pvt Ltd (HRPL, us or we), CSR is defined as the integration of business operations and values, whereby the interests of all stakeholders including investors, customers, employees, the community and the environment
Philosophy:
HRPL works through a conscious strategy to design and implement impact investment programmes in the context of HRPL's businesses, by enriching value chains that encompass the most disadvantaged sections of society.
Preamble:
HRPL seeks to be a good corporate citizen in all aspects of its operations and activities. It is the Company's intent to make a positive difference to society. It recognizes that it cannot do it all; so that if there are choices to be made, prioritization will be towards doing fewer projects with greater impact and focusing initiatives on communities in which the Company lives and operates.
Principles:
To this end we have brought together a series of operating principles (as listed below) under the broad heading of CSR to serve as a guide to employees in all aspects of their work for the company. The principles cover all areas of the company's operations and have been developed with reference to the relevant codes of corporate governance and best practices. Taken together, these principles form our CSR policy.
Our Commitment:
We remain committed to the following operating principles –
  • Conducting business in a socially responsible and ethical manner;
  • Protecting the environment and the safety of people;
  • Supporting human rights; and
  • Engaging, learning from, respecting and supporting the local communities and cultures with which we work.
Purpose and Aims:
The purpose of the policy is to make clear to all stakeholders what we mean by CSR and how we propose to work towards achieving it. The CSR policy applies throughout all of our procurement and operations and governs our approach to all our activities;
In implementing this policy we aim to:
  • Be responsible;
  • Be responsible;
In alignment with our Standards of Business Conduct, HRPL will ensure that all matters of CSR are considered and supported in our operations and administrative matters and are consistent with HRPL's stakeholders' best interests. All HRPL employees, suppliers and contractors will adopt the CSR considerations described in this policy into their day-to-day work activities. HRPL's leaders will act as role models by incorporating those considerations into decision-making in all business activities.
Policy:
  • To pursue a corporate strategy that enables realization of the goals of shareholder value enhancement and societal value creation in a mutually reinforcing and synergistic manner.
  • To align and integrate social impact investments / CSR programmes with the business value chains of the Company and make them outcome- oriented.
  • To sustain and continuously improve standards of Environment, Health and Safety through the collective endeavour of HRPL, its employees and its suppliers at all levels towards attaining world class standards and support other programmes and initiatives, internal or external, for the prevention of illness and combating of diseases as may be considered appropriate from time to time.
  • To encourage the development of human capital of the nation by expanding human capabilities through skills development, vocational training etc.
  • To promote and establish care centres, care rooms and care houses for the benefit of needy and underprivileged people both within and outside hospitals and medical centres, free of cost.
  • To promote and encourage education at the levels of pre-primary, primary and secondary schools, colleges, universities, and vocational academies and institutions.
  • To contribute to a host of communities' quality of life by supporting innovative programs health, education, social services and the environment, as well as cultural and civic projects.
  • To support a host of communities through donations in cash or kind (books, toys, clothes, food etc)
Business Ethics and Transparency:
  • HRPL is committed to maintaining the highest standards of integrity and corporate governance practices in order to maintain excellence in its daily operations, and to promote confidence in our governance systems.
  • HRPL will conduct its business in an open, honest, and ethical manner.
  • HRPL recognizes the importance of protecting all of our human, financial, physical, informational, social, environmental, and reputational assets.
  • HRPL will advise our partners, contractors, and suppliers of our CSR Policy, and will work with them to achieve consistency with this policy.
  • HRPL is committed to measuring and publicly reporting performance on its CSR programmes.
Environment Health & Safety:
  • HRPL is committed to protecting the health and safety of all individuals affected by our activities, including our employees, business associates and the public at large.
  • HRPL will provide a safe and healthy working environment, and will not compromise the health and safety of any individual.
  • HRPL is committed to environmental protection and stewardship.
  • HRPL recognizes that pollution prevention, biodiversity and resource conservation are key to a sustainable environment, and will effectively integrate these concepts into the business decision-making.
  • All employees are responsible and accountable for contributing to a safe working environment, for fostering safe working attitudes, and for operating in an environmentally responsible manner.
Sustainability:
  • HRPL maintains a Sustainable Procurement Policy that sets out the principles, policies and procedures on which sustainable business activity within Company is based. The said Policy acts as a prompt to staff to consider sustainability as a factor in all purchasing decisions
  • HRPL encourages use of car pooling, use of public transportation, reduction of air travel, use of video conferencing, so as to reduce our carbon footprint. We seek to understand the effects our activities have on the environment and to continually improve its environmental performance by supporting initiatives such as:
    • Waste minimization at our restaurants
    • Recycling of plastic, paper, food and oil waste at our restaurant operations
    • Reduction of material and energy consumption – such as the use of LED lighting, open-air seating and so on.
Stakeholder Relations:
  • HRPL will engage with stakeholders clearly, honestly, and respectfully.
  • HRPL is committed to timely and meaningful dialogue with all stakeholders, including shareholders, customers, and employees, local residents, indigenous peoples, governments, regulators, and landlords, among others.
Employee Relations:
  • HRPL will ensure that employees are treated fairly and with dignity and consideration for their goals and aspirations and that diversity in the workplace is embraced.
  • HRPL will apply fair labour practices, while respecting the national and local laws of the country and communities where we operate.
  • HRPL is committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment.
Community Investment:
  • HRPL stresses collaborative, consultative, and partnership approaches in its community investment programs.
  • HRPL will integrate Community Investment considerations into decision-making and business practices, and will assist in local capacity building to develop mutually beneficial relationships with communities.
  • HRPL will strive to provide employment and economic opportunities in the communities where we operate. HRPL will support its employees in fundraising for charities and participating in voluntary work for the benefit of charitable organizations by contributing their time, with HRPL recognising both the benefit to the community and to the employees themselves.
List of CSR projects or programs:
The following shall be the list of CSR projects or programs at the present time:
  • To promote and encourage education at the levels of pre-primary, primary and secondary schools, colleges, universities, and vocational academies and institutions.
  • To support a host of communities through donations in cash or kind (books, toys, clothes, food etc).
The above fall within entry (ii) of Schedule VII of the Companies Act, 2013.
Monitoring process for the above CSR projects or programs:
The activities of the Company as regards the above CSR projects or programs shall be implemented by the Corporate Communications team of the Company, supported by various support functions such as Finance & Accounts, Legal etc. and the same shall be monitored and viewed from time to time by the CSR Committee of the Board of Directors of the Company.
Surplus arising out of the CSR projects or programs or activities:
The Company does not anticipate any surplus arising out of any of its CSR projects or programs or activities. It is hereby specified however that any such surplus shall not form part of the business profit of the Company.
This Policy is subject to amendment at any time without prior notice.
For further clarifications, please contact rlobo@trisonsbuilders.com

Make any meal a Happy MeaL

  • Within the West and South of India HRPL has the rights to market, sell and promote its products through various schemes and offers at its sole discretion. One such offer currently under promotion is ‘Make any meal a Happy Meal®’ (“the Promotion”).
  • These terms and conditions shall be applicable to the Promotion.
    • The Promotion shall be valid from 15th December, 2017 until stocks lasts or may be discontinued and/altered at the sole discretion of HRPL. The toys given out under the Promotion are from past promotions.
    • The Promotion shall be valid only on purchase of a food and drink in combination and no toys shall be given out without the purchase of the above mentioned combination.
    • The toys given as a part of the Promotion shall be from the existing stocks available at the store and on a no-return, no-exchange basis. No complaints with regard to the toys shall be entertained after the customer has left the store premises or in case of McDelivery after the order has been placed. HRPL neither warrants, guarantees nor makes any representation towards the working condition, safety, durability, efficiency or quality of the toys. The same shall be acquired and used by the customers at their sole risk and consequence. HRPL shall not be responsible for any loss or damage caused to the customers whilst using the toys.
    • Only in-store customers may get the opportunity to select the toy of their choice from and out of the available stocks at the store and no other requests of any particular toy shall be entertained by HRPL during the Promotion. The drive-thru, takeaway and McDelivery customers shall not get any opportunity to choose the toy.
    • All images and other communication elements in all print and digital media are for representation only and the actual product and the toy may differ from the images showcased.
    • Toys once handed over cannot be exchanged.
    • The Promotion does not mandate any customer to purchase their meals as a part of the Promotion and it is at the sole discretion of the customers to pay Rs. 35/- extra for their meal to enjoy a toy.
    • Customers are free to purchase the regular Happy Meal® combos and / or any other menu items, and the prices of such combos and of such menu items shall remain unchanged during the Promotion. Such combos and items are available at regular menu prices without having to participate in the Promotion.
    • The Promotion shall be valid for take away, drive thru and McDelivery orders however, shall not be valid for kiosks.
    • All prices are inclusive of GST.
    • The Promotion cannot be clubbed with any other offers/promotions/discounts.
    • These terms and conditions are subject to change at the sole discretion of HRPL. Customers are advised to update themselves about the modifications (if any) by visiting HRPL’s websites www.mcdonaldsindia.com or www.mcdelivery.co.in on a regular basis.
    • Participation in the Promotion shall imply full and unconditional acceptance of these terms and conditions.
    • All disputes arising out of these terms and conditions or in relation to the Promotion shall be subject to the exclusive jurisdiction of the competent courts at Mumbai.

McDonald's App

Terms and Conditions for McDonald’s Online Services (India – Hardcastle Restaurants Private Limited)

IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS AND CONDITIONS (“TERMS”). THEY CONTAIN IF APPLICABLE IN GLOBAL MARKET: AN ARBITRATION AGREEMENT, JURY AND CLASS ACTION WAIVERS, LIMITATIONS ON McDONALD’S LIABILITY AND OTHER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS.

  • By installing, accessing or using any websites, mobile apps, email newsletters and subscriptions, and other digital properties on which these terms are posted or referenced (together, “online services”), you are entering into a binding agreement with Hardcastle Restaurants Private Limited(“McDonald’s”, “we” or “us”). In the India – West & South, which it controls and operates from its headquarters at 1001-1002, 10th Floor, Tower 3, Indiabulls Finance Centre, Senapati Bapat Marg, Elphinstone Road, Mumbai-400 013.
  • By accepting these terms, you also understand and consent to McDonald’s Privacy Statement, which is incorporated into, and part of, this agreement. Our Privacy Statement describes how we collect, use and share information.
  • IF APPLICABLE IN GLOBAL MARKET: By accepting these terms, you understand and agree that, as stated in Section 7, you are waiving your right to resolve any dispute through other processes that could be available to you, such as court actions or administrative proceedings. It also means that you are waiving your rights to a trial by jury or to combine your dispute with others in a class action.
  • The online services are not intended to be used by, or targeted to, anyone under the age of 18. You must be at least 18 years old to use the online services . If you are not yet 18 years old, then you must review these terms with your parent or guardian and they must understand and agree to these terms in order for you to use the online services.
  • If you or your parent or guardian do not agree to these terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. You can request account deletion by sending an email to pavan.gupta@mcdonaldsindia.com, please include the email address of the account that you want deleted.
  • 1. About the online services.
  • Availability of products and services. McDonald's products and services are available in many parts of the world. However, the online services may describe products and services that are not available worldwide.
  • Obey the rules of the road. Whenever you use the online services, you must obey the rules of the road and all applicable rules and regulations. YOU MUST NOT USE THE ONLINE SERVICES WHILST DRIVING OR WHILST BEHIND THE WHEEL OR CONTROLS OF A VEHICLE THAT IS MOVING OR NOT IN “PARK”. In the interest of safety at all times, you should only use the online services when it is lawful and safe to do so.
  • You are responsible for your devices and accounts. You are responsible for any devices, software and services needed to use the online services. McDonald’s does not guarantee that the online services will fully function on any particular device or with any particular software. You are also responsible for any messaging and data charges, fees and taxes for your use of the online services, including when we communicate with you by text, email or other means that you choose. You may only use the online services with devices that you own or control and using only the authorized operating system (e.g., Apple iPhone OS for Apple devices). If you create an online services account, you are responsible for keeping the account secure and for all activity under the account. You can only use one online services account and must keep your account information accurate at all times.
  • McDonald’s right to update or terminate the online services. You understand and consent that (with or without notice) McDonald’s may update, modify or terminate the online services (or your access to them) from time to time, including by pushing updates to (or removing functionality or access from) any McDonald’s mobile app that you have installed on your device.
  • Updates to these terms. McDonald's may also update these terms at any time and at its sole discretion. If McDonald’s makes material changes to the terms, we will notify you by any reasonable means such as by posting the new terms in the online service. If you do not agree to the changed terms, then you must immediately stop using the online services and request that McDonald’s close any online services account that you have created. To close your account, you can email us at pavan.gupta@mcdonaldsindia.com
  • Independent businesses own and operate many restaurants. Whilst McDonald’s operates and controls the online services, it is not responsible for the operation of most restaurants. Most restaurants are instead owned and operated by independent franchisees of McDonald’s and some are operated by McDonald’s subsidiaries (such franchisees and subsidiaries are together, “restaurants”). Each restaurant is independently responsible for its legal and regulatory compliance, for any issues relating to the supply of the products to you, and for any employment related matters in the restaurant.
  • Links to job opportunities from the online services. McDonald's and all restaurants are equal opportunity employers committed to diverse workforces. The online services may provide links to job opportunities posted by McDonald’s or by restaurants. These opportunities are with the restaurant alone (in other words, with the subsidiary or franchisee) and not with McDonald’s or its parent company (McDonald’s Corporation). This means that the restaurant that posted the opportunity is alone responsible for setting the job requirements, all hiring decisions, and all other employment related matters in its business. Neither McDonald’s nor its parent company receives a copy of any application you submit to a restaurant that is a franchisee, neither controls whether you receive an interview or are hired, and neither controls franchisees’ employment policies and practices. Neither McDonald’s nor its parent company employs independent franchisees. If you are hired by a restaurant that is a franchisee, only that franchisee, and not McDonald’s or its parent company (McDonald’s Corporation), will be your employer.
  • How to contact us. If you have any questions or comments regarding the online services, please see the Contact Us section in the online services.
  • 2. Our information practices and communications with you.
  • McDonald’s Privacy Statement. These terms incorporate McDonald’s Privacy Statement as part of the terms. Our Privacy Statement describes our information practices, including how we collect, use and share information.
  • How we communicate with you. Through the online services, you may opt in to receive emails, text messages to the mobile number you provide to us or push notifications from McDonald’s. When you opt in to any of these types of communications, you understand and consent that that you will receive marketing, transactional and other messages from McDonald’s. McDonald’s may use the information you have provided to us to communicate with you in accordance with McDonald’s Privacy Statement.
  • Opting out of communications generally. You have a choice in how we communicate with you. You can generally find your communication preferences with instructions on how to opt out in the profile section of the online service that you use. You may also have the ability to change your communication preferences using your device settings. In addition, our communications themselves may include the opportunity to opt out. You understand and agree that you may need to separately manage your communication preferences for each communication method. For example, if you opt out of receiving marketing emails, you may still receive marketing text messages if you’ve opted in to receiving them. Whilst we do our best to offer convenient methods for you to manage your communications preferences, you may need to separately adjust your preferences for each online service. Please note that for some account-related and transactional communications, the only way to stop receiving these communications may be to close your online services account. Lastly, please note that if you are receiving communications from a McDonald’s franchisee, then you will need to opt out from them directly.
  • ams are separately governed by iate short code or visit more information, please visit
  • 3. Offers.
  • You have the possibility of receiving offers through the online services. The following general terms apply to the offers: (1) the offer may only be available through that particular online service and for the product shown and subject to availability, in participating restaurants only, and until the expiration date; (2) serving times apply (e.g., certain non-breakfast offers may not be available at breakfast serving times); (3) unless otherwise stated each offer expires on redemption; (4) only one offer can be used per restaurant visit; (5) offers are not transferable; and (6) there is no cash alternative. In addition there may be specific terms that apply to the offer which are stated on the app next to the offer. Not all offers may be combined with orders.
  • You purchase products directly from restaurants. When you redeem offers , you redeem offers directly with a participating restaurant and the contract for supplying the products will be between you and the restaurant that accepts your order (and not with McDonald’s nor any other Members of the McDonald’s System). The restaurant where you collect your products is responsible for preparing the products and providing them to you. YOU FURTHER UNDERSTAND AND AGREE THAT YOU ARE PURCHASING DIRECTLY FROM RESTAURANTS (AND NOT McDONALD’S OR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM) AND THAT NEITHER McDONALD’S NOR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE ANY RESPONSIBILITY ARISING OUT OF OR RELATED TO ANY PRODUCTS THAT YOU PURCHASE FROM RESTAURANTS USING ORDERING. McDonald’s Corporation, its subsidiaries, affiliates, their franchisees, agents, representatives, and agencies and their officers, directors, and employees are together, “Members of the McDonald’s System”.
  • About the products in the online services. All products are subject to availability at the restaurant where you collect your order. Some restaurants do not sell all products. Images of products and packaging on the online services are examples only and may not be identical to the product or packaging you receive from a restaurant. Differences may be due your device’s display of colours or factors such as the ingredients used, the supplier, the region of the country and the season of the year.
  • About the prices in ordering. Each restaurant independently determines its own prices and independently applies the local sales tax rate or any fees required by law. Prices include insert name of local purchase tax eg VAT or GST at the current insert territory rate. Certain offers and pricing may not be available for all orders at all locations.
  • 4. Ownership and Licenses for the online services.
  • McDonald’s intellectual property ownership. Any and all rights in the online services are and shall remain the exclusive property of McDonald’s or its licensors. For purposes of clarity, “online services” includes any and all content on the online services, such as, but not limited to, text, images, graphics, logos, page headers, button icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade dress, audio, video, data and other materials (together, “content”) as well as any part of the online services. The online services are licensed, not sold, to you. Nothing in these terms intends to transfer any such rights to, or to vest any such rights in, you. You may not take any action to jeopardize, limit or interfere with McDonald’s or its licensors’ rights.
  • Your license to use the online services. Subject to these terms, you are granted a personal, non-exclusive, non-transferable and revocable license to use the online services solely for your own personal, non-commercial purposes solely in accordance with these terms. For purposes of clarity, “Use” includes access, interact with, and display. No licenses or rights are granted to you by implication or otherwise, except for the licenses and rights these terms expressly grant to you. McDonald’s reserves all other rights.
  • Trademark information. Trademarks, service marks, and all graphical elements, including the look and feel appearing on the online services, are distinctive and protected trademarks or trade dress of McDonald’s or licensors. The online services may also contain various third-party names, trademarks, and service marks that are the property of their respective owners.
  • 5. User submissions and unsolicited ideas
  • User submissions. Some online services may allow you to send comments, remarks, suggestions, ideas, graphics, photographs, questions, complaints or other information posted or communicated to McDonald’s through the online services (together, “submissions”). You understand that by submitting any information to McDonald’s through the online services, you grant McDonald's a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, sublicense to others, modify, translate, prepare derivative works of, publicly display, and publicly perform the submissions, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person, including to use them for any commercial or other purpose whatsoever without approval from or compensation to you or any other person. McDonald’s will not be required to treat any submissions as confidential.
  • Unsolicited ideas. It is McDonald’s policy not to consider unsolicited ideas. While we appreciate you taking the time to consider McDonald’s, we’re unable to review new ideas from outside the McDonald’s system. You expressly waive any and all claims against McDonald’s and Members of the McDonald’s System in connection with McDonald’s consideration, use or development of any product, design, concept or other materials similar or identical to your submission now or in the future. Please see McDonald’s FAQs for more information.
  • 6. Acceptable uses and restrictions for the online services.
  • Acceptable uses and other restrictions. With respect to the online services (which includes content), you may not, and may not allow third parties, to:
    • a) Use the online services for any purpose that is unlawful or prohibited by these terms;
    • b) Delete or change any copyright, trademark, or other proprietary notices;
    • c) Attempt to obtain ownership or title to the online services, including the content;
    • d) Use, copy, distribute, republish, display, disclose, upload, post, or transmit the online services in any commercial manner;
    • e) Rent, lease, sell, sub-license, loan, translate, merge, adapt, assign or transfer the online services, or combine them with, or incorporate them into, any other programs or services;
    • f) Disassemble, decompile, reverse-engineer, copy in source or object code format, or create derivative works based on the online services;
    • g) Transfer, provide, export or re-export the online services in violations of an embargo, trade sanction, or other technology control or export laws and regulations you also represent and warrant that you are not (i) located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a “terrorist supporting” country; or (ii) listed on any U.S. Government list of prohibited or restricted parties;
    • h) Use or launch any unauthorized technology or automated system to access the online services or extract content from the online services, including but not limited to spiders, robots, screen scrapers, or offline readers;
    • i) Attempt to disable, damage, overburden, impair or gain unauthorized access to the online services, McDonald’s network or any user accounts associated with the online services.
  • 7. Limitations on liability and disclaimers.
  • Limitations on McDonald’s liability. NEITHER McDONALD’S NOR ANY OTHER MEMBERS OF THE McDONALD’S SYSTEM SHALL NOT BE SHALL BE LIABLE FOR ANY DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGE, SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, INCLUDING LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO OR ARISING OUT OF THE ONLINE SERVICES McDonald’s reserves all legal rights to recover damages or other compensation under these terms or as allowed by law.
  • McDonald’s provides the online services “AS-IS” and without any warranties. The online services may include inaccuracies or errors. McDONALD’s PROVIDES THE ONLINE SERVICES "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. McDONALD'S DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. McDONALD'S DOES NOT WARRANT OR MAKE ANY REPRESENTATION THAT THE ONLINE SERVICES WILL BE ACCURATE, RELIABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE ONLINE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME TOTAL RESPONSIBILITY RELATED TO YOUR USE OF THE ONLINE SERVICES. YOUR SOLE REMEDY AGAINST McDONALD’S AND ALL OTHER MEMBERS OF THE McDONALD’S SYSTEM FOR DISSATISFACTION WITH THE ONLINE SERVICES IS TO STOP USING THEM. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
  • Third party services. The online services may link to or allow you to use third-party websites, downloadable materials, content, social networks, or other digital services (together, “third party services”). These third parties may have their separate terms and conditions or privacy policies that you should review and understand before using them. McDonald’s does not endorse and is not associated with any of these third party services. McDONALD’S HAS AND ALL OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE NO RESPONSIBILITY FOR ANY LOSS OR DAMAGES ARISING FROM OR RELATED TO THESE THIRD PARTY SERVICES.
  • Events beyond our control. McDONALD’S HAS AND OTHER MEMBERS OF THE McDONALD’S SYSTEM HAVE NO RESPONSIBILITY FOR McDONALD’S FAILURE TO PERFORM ANY OF ITS OBLIGATIONS UNDER THESE TERMS CAUSED BY OR RELATED TO ANY EVENT BEYOND MCDONALD’S REASONABLE CONTROL. If such an event occurs, then McDonald’s obligations under these terms will be suspended for the duration of the event; and McDonald’s may, but is not required to, use reasonable endeavors to find a solution by which its obligations under these terms may be performed despite the event.
  • How we settle disputes. All disputes will be decided solely by McDonald’s
  • 8. Apple Applications
  • These terms incorporate and supplement the Apple, Inc. (“Apple”) terms and Conditions (available at http://www.apple.com/legal/itunes/us/terms.html#service), including the Licensed Application End User terms therein (“Apple terms”). If you are using the online services through Apple application (“Apple Application”), you also acknowledge and agree:
    • • Apple has no obligation at all to provide any support or maintenance services in relation to the Apple Application. If you have any maintenance or support questions in relation to the Apple Apps, please contact McDonald’s, not Apple, using the above Support Services details;
    • • except as otherwise expressly set out in these terms, any claims relating to the possession or use of the Apple Application are between you and McDonald’s (and not between you, or anyone else, and Apple); and
    • • in the event of any claim by a third party that your possession or use (in accordance with these terms) of the Apple Application infringes any intellectual property rights, Apple will not be responsible or liable to you in relation to that claim;
  • If the Apple Application that you have purchased does not conform to any warranty applying to it, you may notify Apple, which may refund the purchase price of the Apple Application to you subject to then-current Apple terms and conditions. Subject to that, and to the maximum extent permitted by law, Apple does not give or enter into any warranty, condition or other term in relation to the Apple Application and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the Apple Application or as a result of you or anyone else using the Apple Application or relying on any of its content.
  • 9. Miscellaneous.
    • • McDonald's makes no representation that the online services are appropriate or available outside of India. If you use the online services from other locations you are responsible for compliance with applicable local laws.
    • • These terms will be governed and interpreted pursuant to the laws of India, notwithstanding any principles of conflicts of law. You irrevocably consent to the exclusive jurisdiction of courts in Mumbai for purposes of any legal action arising out of or related to these terms or the online services.
    • • Although these terms govern the online services as between McDonald’s and you only (and although Apple is not a party to, and no other Members of the McDonald’s System are parties to, these terms), Apple and other Members of the McDonald’s System are third party beneficiaries under these terms and will have the right to enforce against you those rights that McDonald’s holds under these terms to the extent such terms may pertain to them; there are no other third beneficiaries under these terms.
    • • The terms are written in On termination of these terms or of your permission to use the online services, all rights granted to you under terms shall cease; however, these terms will continue to apply to your prior use of the online services and anything relating to or arising from such use. Upon termination, all of rights of McDonald’s and other Members of the McDonald’s System, including all intellectual property rights, proprietary rights, and licenses in these terms shall survive, as well all restrictions on use, all limitations on liability and disclaimers, and all of the Section (“How we settle disputes”).
    • • Each of the terms and conditions in these terms are severable and operate separately. If any of them are unlawful, void or unenforceable, then the remaining terms and conditions will remain in full force and effect.
    • • If McDonald’s fails to insist that you perform any of your obligations under these terms, or if McDonald’s does not enforce its rights against you, or delays in doing so, that will not mean that McDonald’s has waived its rights against you and will not mean that you do not have to comply with those obligations.
    • • McDonald’s may transfer its rights and obligations under these terms to another organization or entity, but this will not affect your rights or our obligations under these terms. You may only transfer your rights or obligations under these terms to another person if McDonald’s agrees in writing.

Vote For Your Spice

    Hardcastle Restaurants Private Limited is conducting a promotion called “Vote for your spice” (“the promotion”). The promotion is specially designed to make customers the decision makers of which products should stay back on the menu board from our LTO (limited time offering) ‘What’s Your Spice Fest?’(WYSF).

    The promotion is applicable for customers who visit any McDonald’s Family Restaurants (hereinafter referred to as “restaurants” or “the restaurants”) located in west and south India operated by Hardcastle Restaurants Private Limited (“HRPL”) and its franchisee or makes a purchase from the McDelivery app of HRPL for any McDonald’s food item.

  • The promotion will commence from 7th January, 2019 and ends on 28th February 2019.
  • The promotion is specially designed to enhance the fun experience of customers, and enable them to help decide which burger and/or naan from WYSF stay back on the menu board after 28th February, 2019. The customer helps decides the same by purchasing any of the WYSF products in-store (i.e. in the restaurant) or on the McDelivery app or online delivery on www.mcdelivery.co.in and voting for the favourite burger / naan which should stay back on the menu board. The price of WSYF products starts at Rs. 59 /- and goes up to Rs. 398 /- (for a meal), inclusive of taxes.
  • For casting the vote for his/her favourite burger / naan from WYSF, the customer has to, at his / her own cost :
    • - Download the new McDonald’s app from the Android Play Store or the Apple App Store
    • - Or visit www.whatsyourspice.in
    • and Click on “vote” and enter his/her phone number for a one-time sign-up and vote to be registered
  • The reward the customer gets for casting the vote for his /her choice of burger/naan will be:
    • - Offers on the new McDonald’s App, in accordance with the specific terms and conditions applicable to each such offer, respectively.
    • - For customers who vote on the app – we will unlock a special offer of a Free McSpicy burger on purchase above Rs. 200/- The menu price of such McSpicy burger varies between Rs. 99/- and Rs. 153/-, depending on location, bun choice (whole wheat or regular) and vegetarian or non-vegetarian choice.
  • The reward for voting cannot be exchanged for cash at the restaurant or otherwise.
  • The reward cannot be sold out or transferred to any third party.
  • The offer, the reward and the promotion can be withdrawn or modified by HRPL at any time and without assigning any reason whatsoever.
  • Participation in the promotion implies acceptance of all the terms and conditions of the promotion mentioned herein.
  • In case for any reason whatsoever, the food product for which the discount is offered in terms of the offers on the App mentioned at 4) above /to be availed of is unavailable, a different food product of equivalent or lower value can be chosen by the customer, if the same is available. The decision of HRPL in this regard will be final and no claims of any nature whatsoever will be entertained.
  • HRPL reserves the right to revise the prices of its food products at any point of time.
  • HRPL will decide in its discretion the outcome as to which product will remain on the menu board, based on the votes received by it as also its business considerations. HRPL will not be bound to answer any queries or reveal any information as to the result of the voting, or as to the details of the votes cast, or as to the logic as to which product will remain on the menu board, or as to such business considerations, and no queries or correspondence will be entertained, whether in this regard or otherwise.
  • Food and beverage items are available at the restaurants and on the McDelivery app and through online ordering at the regular menu prices, without having to participate in the promotion.
  • All instructions, rules and conditions on any advertising or promotional materials relating to the promotion form part of these provisions, provided that in the event of any conflict or inconsistency, the provisions as contained herein shall prevail over all such other instructions, rules and conditions.
  • The promotion is not valid in conjunction with any other Offer/Scheme/Promotion.
  • HRPL reserves the right to change / modify / extend / terminate the promotion at its discretion and without prior notice and without assigning any reasons for the same.
  • In case of any dispute or difference in respect of the promotion, the decision of HRPL shall be final and binding on all concerned.
  • The promotion is subject to force majeure conditions including acts of God, strikes, war, riots, change of law, statutory prohibitions/ restrictions.
  • The promotion is subject to the jurisdiction of competent court/s at Mumbai alone.

PayTM

  • 1. In this deal, you will get Rs.100 Cashback when you pay using Paytm.
    • a. Flat Rs.25 cashback on the first transaction.
    • b. Flat Rs.25 cashback on the second transaction.
    • c. Flat Rs.50 cashback on the third transaction.
  • 2. Valid at McDonald's outlets.
  • 3. Valid till 31st March 2019.
  • 4. One payment will be counted in only one Cashback offer at any given point of time.
  • 5. Offer valid for In-store orders only. Offer is not valid on McDonald's Delivery Platform, 3rd party apps/websites like Foodpanda, Swiggy, Zomato, UberEats, etc.
  • 6. After making the 1st payment at McDonald s, Customer will receive Push notification to activate offer. Customer can also activate offer by going into my offers in Cashback section of the Paytm App. The Customer will need to activate the offer for becoming eligible to receive cashback.
  • 7. Once the offer is activated, the Customer will get a period of 30 days to complete all 3 steps. If completed before the end of the calendar month that is 28th February 19, They will be eligible to participate in the offer in the next calendar month that is 1st-31st March 19 only.
  • 8. If Customer does not activate the offer, the transactions will not get linked in the offer.
  • 9. The customer can avail this offer only once per calendar month. If He/She fails to complete the offer after activating it, the offer will get expired. All expired offers after offer activation, will also be included in the maximum limit stated that is once per user per calendar month.
  • 10. Transaction of Rs.100 or more will be considered for the offer.
  • 11. Participation in this campaign starts from 22nd February 2019 00:01 hours and is valid up to 31st March 2019 23:59 hours.
  • 12. If you have not completed your KYC or have breached your monthly wallet limit, you will receive Goldback (inclusive of 3% GST).
  • 13. Paytm solely reserves the right to change offer terms at any time without prior notice to the customers.
  • 14. The items sold at the stores are available at the same menu prices without this offer.
  • 15. In the event of any disputes, the appropriate courts in Mumbai shall have jurisdiction.
  • 16. Please provide any of your government document details to continue using Paytm Wallet. Click http://m.p-y.tm/minkyc. Please ignore if already done.
  • 17. Click here to check the store list.
  • 18. This offer is subject to terms and conditions specified by Paytm and accessible at https://paytm.com/shop/p/rs-300-cashback-when-you-pay-using-paytm-at-mcdonalds-stores-DEARS-300-CASHBPAYT4384ED178
  • Paytm governs the offer. In case of any query or dispute in relation to the offer, the customer should take it up directly with Paytm. Our products and services are available at regular menu prices without availing of the offer.

Compliance FY 2015-16

    ANNEXURE - IV

    Annual Report on Corporate Social Responsibility (CSR) Activities for the Financial Year 2015-16

    (Vide the Annexure to the Companies (Corporate Social Responsibility Policy) Rules, 2014)

  • A brief outline of the company's CSR policy, including overview of projects or programs proposed to be undertaken and a reference to the web-link to the CSR policy and projects or Programmes:
    The Company’s CSR policy is an integration of business operations and values, whereby the interests of all stakeholders including investors, customers, employees, the community and the environment are reflected. The Corporate Social Responsibility Committee had formulated and recommended a Corporate Social Responsibility Policy to the Board of the Company which was subsequently adopted by it and is being implemented by the Company.
    CSR Activities that may be undertaken by the Company are included under Section 135 of the Act and in the Rules made thereunder. The activities will be undertaken as projects, programmes or activities excluding activities undertaken in pursuance of the normal course of business of the Company.
    The maximum amount of spend on CSR activity during the year should not be less than 2% of the average net profits of the Company made during the three immediately preceding financial years. The surplus arising out of CSR activity will not be part of business profits of the Company and it would be added back to the CSR spends.
    CSR policy and project or programs are also available on the Company’s website at the web-link: http://www.mcdonaldsindia.com/tac/compliance.html.
  • The Composition of the CSR Committee:
    The CSR Committee of the Company is composed of the following members of the Board of Directors: Mr Banwari Lal Jatia (Chairperson), Mr Ranjit Paliath and Mr P. R. Barpande.
  • Average net profit of the Company for last three financial years:
    Rs. 8.41 million.
  • Prescribed CSR Expenditure (two percent of the amount as in item 3 above):
    Rs.0.17 million
  • Details of CSR spend during the financial year:
    • Total amount to be spent for the financial year - Rs. 0.17 million.
    • Amount unspent, if any – Nil
    • Manner in which the amount spent during the financial year is detailed below:
      • CSR project or activity identified:
        • To support a host of communities through donations in cash or kind (books, toys, clothes, food etc).
        • Towards social project of providing clean water to rural India.
        • Towards support of Ronald McDonald House Charities Foundation (India) for carrying out charitable activities.
      • Sector in which the project is covered(as in Schedule VII):
      • Projects or programme (Local area or other), specify the state and district where projects or programs were undertaken:
        Rajasthan (District: Ajmer); Chhattisgarh (District: Raipur); Delhi; Hyderabad; Maharashtra (District: Raigadh) and Uttarakhand
      • Amount outlay (budget) project or programs wise - Not Applicable
      • Amount spent on the projects or programs
      • Cumulative expenditure upto the reporting period – Rs 0.17 million.
      • Amount spent: Direct or through implementing agency
        Direct by contributing required sums to the beneficiaries.
  • In case the Company has failed to spend the two per cent of the average net profit of the last three financial years or any part thereof, the company shall provide the reasons for not spending the amount in its Board report
    Not applicable.
  • A responsibility statement of the CSR Committee that the implementation and monitoring of CSR Policy, is in compliance with CSR objectives and Policy of the Company:
    The implementation and monitoring of CSR Policy is in compliance with CSR objectives and Policy of the Company.

Happy Pocket Card

    Terms and Conditions for Happy Pocket Card (“Pocket Card”)

  • Pocket Cards shall consists of the following range of offers, which would applicable on different type of Cards (“the Offer”) :-
      Different Card Offers Savings Upto
    1 Get McAloo Tikki Burger & coke for 55 38%
    2 Buy a Medium Fries & Regular Coke for 70 46%
    3 Get a McVeggie/ McChicken Burger & Reg Coke for 99 34%
    4 Buy 2 McAloo Tikki Medium Meals & get the 3rd one Free 33%
    5 Buy 2 McVeggie/McChicken Medium Meals & get the 3rd one FREE 33%
    6 Get a McSpicy Paneer/Chicken Burger & Reg Coke for 149 20%
    7 Get 2 Medium McFlurry for 150 12%
    8 Breakfast Offer : Buy an Egg/Cheese MCMuffin & Small Cappuccino for 95 34%
    9 Buy Chicken Nuggets ( 6 Pieces) & Reg Coke for 111 37%
    10 Buy Aloo Wrap / Med Fries & Reg Coke for 70 46%
    11 Buy Chicken Wings ( 4 Pieces) & Reg Coke for 133 21%
    12 Get Big Spicy Paneer / Chicken Wrap & Reg Coke for 165 24%
    13 Buy McVeggie / McChicken Burger + Reg Coke + Reg Fries + Reg Mcflurry 199 25%
  • The Offer is valid up to 31st December’2018 (“the Offer Period”), unless mentioned specifically on the Card/Coupon.
  • The Offer is applicable to only intended customers and not to the public at large. Offer is Valid on Cards & Coupons issued by HRPL through different promotion and association with different program partners.
  • The Offer is not valid on McDelivery Order.
  • The Offer is specially designed to enhance the fun experience of customers and is valid in all McDonald’s restaurants located in the states of Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Karnataka, Goa, Andhra Pradesh, Telangana, Tamil Naidu and Kerala operated by Hardcastle Restaurants Private Limited (HRPL) and its franchisee.
  • The Offer is not valid in conjunction with any other Offer/Scheme/Promotion.
  • Only one Offer can be redeemed at a time i.e. two or more offers cannot be clubbed together on a single transaction.
  • The Offer cannot be exchanged for cash.
  • The offer can be redeemed only by presenting the original Pocket Card or Coupon. Under no circumstance, shall a photocopy of Pocket Card or a torn Pocket Card or duplicates there be accepted. Only offers specifically printed on the Card can be redeemed by the customers
  • All food products are available for sale at the regular current menu prices, without having to participate in the Offer.
  • The prices of food products offered are as follows:
    • The price of Fries (Medium) ranges from Rs.75/- to Rs.82/- (exclusive of GST).
    • The price of Coke (Regular) ranges from Rs.45/- to Rs. 50/- (exclusive of GST).
    • The price of Coke (Regular) ranges from Rs.60/- to Rs. 70/- (exclusive of GST).
    • The price of McAloo Tikki Meal (Medium) ranges from Rs. 130/- to Rs. 150/- (exclusive of GST).
    • The price of McAloo Tikki Burger ranges from Rs. 32/- to Rs.40/- (exclusive of GST).
    • The price of McVeggie Burger ranges from Rs. 80/- to Rs. 90/- (exclusive of GST).
    • The price of McChicken Burger ranges from Rs. 90/- to Rs. 99/- (exclusive of GST).
    • The price of McSpicy Paneer Burger ranges from Rs 130/ - to Rs 140/-(exclusive of GST).
    • The price of McSpicy Chicken Burger ranges from Rs 135/ - to Rs 145/-(exclusive of GST).
    • The price of Medium McFlurry ranges from Rs 80/ - to Rs 95/-(exclusive of GST).
    • The price of Reg McFlurry ranges from Rs 65/ - to Rs 70/-(exclusive of GST).
    • The price of Mc Chicken Meal (Medium) ranges from Rs. 195/- to Rs. 210/- (exclusive of GST).
    • The price of a McVeggie Meal (Medium) ranges from Rs. 195/- to Rs. 210/- (exclusive of GST).
    • The price Egg/ Cheese McMuffin ranges from Rs 50/- to Rs 80/- ( exclusive of GST)
    • The price Small Cappuccino ranges from Rs 60/- to Rs 95/- ( exclusive of GST)
    • The price of Aloo Wrap ranges from Rs 51/- to Rs 60/- ( exclusive of GST)
    • The price of Big Spicy Wrap Paneer ranges from Rs 140/- to Rs 150/- ( exclusive of GST)
    • The price of Big Spicy Wrap Chicken ranges from Rs 140/- to Rs 150/- ( exclusive of GST)
    • The price of Chicken Nuggets ( 6 pieces) ranges from Rs 100/- to Rs 110/- ( exclusive of GST)
    • The price of Chicken Wings ( 4 pieces) ranges from Rs 110/- to Rs 120/- ( exclusive of GST)
  • The food product offered free is subject to availability and that HRPL does not warrant the availability of the food product offered free. In case of non-availability of the food product offered free, any other food product of equivalent or lower value may be offered free.
  • HRPL reserves the right to revise the Prices of its food products and products under Offer, during the Offer Period. Savings on the offer will differ from time to time based on the Pricing defined by HRPL
  • All food products are available for sale at regular current menu prices, without having to participate in the Offer.
  • Participation in the Offer implies acceptance of all the terms and conditions of the Offer mentioned herein.
  • Participation in the Offer is entirely voluntary and it is understood that participation by the customer shall be deemed to have been made on a voluntary basis.
  • HRPL or its program partners shall not be liable for any loss, damage, theft, malfunction or any defect caused to or noticed in the Pocket Card in the possession of the customer. No claims of any nature whatsoever shall be entertained by HRPL in this regard.
  • The Offer is subject to force majeure conditions including acts of God, strikes, war, riots, change of law, statutory prohibitions/ restrictions and on occurrence of any such event, the Offer shall be deemed to be automatically withdrawn /cancelled.
  • HRPL reserves the right to extend / modify / terminate the Offer and / or the term thereof at its discretion and without prior notice and without assigning any reasons for the same.
  • In case of any dispute or difference in respect of the Offer, the decision of HRPL shall be final and binding on all concerned.
  • Disputes, if any, are subject to the jurisdiction of competent local court/s in Mumbai.
  • The Offers are exclusive of GST, as applicable.

McBreakfast

    To enhance the fun experience of customers and to provide a variety of taste to customers at McDonald’s Family Restaurant/s (hereinafter referred to as “McDonald’s Family Restaurant” or “the restaurant”) operated by Hardcastle Restaurants Private Limited (“HRPL”), McDonald’s India (“McDonald’s) is launching with effect from 13th January, 2017 McBreakfast comprising a few new products being Masala Scrambled Egg, Classic Scrambled Egg, Waffle and Brioche comprising Dosa Masala, Hashbrown and Corn & Spinach (“the new products”) initially at some of its restaurant/s being forty-four (44) restaurants located in the city of Mumbai and three (3) restaurants located in the city of Bangalore.

    The following are the terms and conditions governing the aforesaid launch:

  • The new products are available in the restaurant only during Breakfast hours.
  • The new products are also available during Breakfast hours on McDelivery.
  • All day breakfast shall be available in the restaurant and on McDelivery during non-breakfast hours also.
  • HRPL reserves the right to withdraw any of the new products at its discretion and without prior notice and without assigning any reasons for the same.
  • Since the new products are being launched only in a few restaurants at Mumbai and Bangalore, please check with the local restaurant as to the availability of the new products in that restaurant and/or about the details of the launch.
  • The new products are subject to availability, and also subject to the opening and closing timings of the Breakfast hours of the respective restaurant where the new products are launched. Please check with the local restaurant as to the opening and closing time of Breakfast hours. No claim/dispute of any nature whatsoever in this regard shall be entertained by HRPL.